Job Purpose:
Internal co-owner of accounts with FSE / IKAM for the largest accounts delivering customer satisfaction and developing new sales opportunities
Key account management for defined set of mid sized partner across the TD SYNNEX portfolio; incentivised based on total portfolioResponsibilities:
Maximizes call potential and outcomes using a number of different sources to gain information on customer
Generate new business opportunities by planning outbound calls to customers
Have a conversation with customer around a solution/product area
Offers recommendations to enhance the value proposition by collecting information from the customer to understand the business requirements
Achieve monthly/quarterly Revenue and Margin targets for the aligned customer/ segment
Builds excellent customer relationships through proactive engagement
Develops partner relationship (incl. account planning, cross-selling etc.)
Provide, sell and negotiate product information, pricing, special offers and promotions
Attainment of Key Performance Indicators (KPI’s) such as daily talk time and outbound calls
Sell the benefits of using TD SYNNEX and the Company value proposition
Identify project opportunities and engages with BDM/ISS if specific product/ vendor knowledge is required
Engages in active inside selling and “intelligent project fishing”. Manages customer backorder along specialist knowledge
Generate and own a pipeline of deals in TD SYNNEX’s CRM system, which is regularly reviewed and updated and ensure active closure of opportunities
Provide accurate and timely quotations to customers
Ensure TD SYNNEX maintains service levels agreements with customers
Manage customer backorder expectations and reporting
Proactively develop relationships with key internal and external contacts
Ensure CRM system is well maintained and provides correct customer information
Knowledge Skills and Experience
What’s In It For You?
Don’t meet every single requirement? Apply anyway.
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