Sales Operations Specialist - CCA in Bogotá at TD SYNNEX

Date Posted: 7/10/2024

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Bogotá
  • Job Type:
  • Experience:
    1 to 3 years
  • Date Posted:
    7/10/2024

Job Description

About the Role

Join TD SYNNEX as a Sales Operations Specialist, where you will perform a range of critical activities including stock movements, allocation analysis, order prioritization, and open order management. This role is integral to maintaining the integrity of our sales order workflow and service level agreements (SLAs), enabling our sales teams to focus on revenue-generating activities and enhancing the overall customer experience.

What You'll Do:

  • Enter orders into the system.

  • Review, research, and ensure orders meet requirements.

  • Contact sales teams for order reviews, status updates, or additional information.Analyze and determine the validity of open orders, making decisions on order cancellations as needed.

  • Monitor electronic orders, troubleshoot issues, and ensure resolution of orders 'stuck' in the system.

  • Update orders with priority levels to ensure timely processing in the first-in-first-out queue

  • Review stock and determine availability and allocation.

  • Manage stock for customer orders awaiting confirmation.

  • Analyze order trends and provide recommendations to the sales team to mitigate negative impacts on business and customer satisfaction.

  • Evaluate product availability against orders and provide feedback and recommendations to the sales team.

  • Notify sales teams/management of required actions and make determinations on usage code changes.

  • Perform additional tasks as assigned.

  • Meet attendance and punctuality standards.

What We’re Looking For:

  • Proficient in English (level B1 or higher) required.

  • Ability to assimilate research data from various sources, analyze, and recommend appropriate actions.

  • Skill in conflict resolution and ensuring productive outcomes.

  • Strong interpersonal skills to build effective working relationships.

  • Capability to work under stress and pressure while managing high workloads and deadlines.

  • Proficiency in executing oral and written instructions and requesting clarification when needed.

  • Clear communication skills to express ideas and convey necessary information.

  • Ability to maintain confidentiality of sensitive information.

  • Competence in preparing and analyzing reports and business correspondence.

  • Quick learning ability for new systems and technology.

  • Attention to detail with accuracy and efficiency.

  • Analytical skills to recognize trends and details in numerical information.

  • Strategic and tactical thinking abilities.

  • Troubleshooting skills for system-related problems.

  • Basic proficiency in relevant computer applications (spreadsheets, word processors, databases).

  • Ability to work independently with minimal supervision.

  • Knowledge and/or expertise in related areas of responsibility.

  • Strong organizational and time management skills to drive tasks to completion.

  • Capability to comprehend, integrate, and improve complex cross-functional business processes.

  • Adaptability to change and flexibility to adjust as needed.

Experience:

  • 1 to 3 years of relevant work experience preferred.

Education & Certifications:

  • High School Diploma required.
  • Associate Degree in Business, IT, or a related field preferred.

Working Conditions:

  • Professional environment (Hybrid).

  • Occasional non-standard work hours or overtime as business requires.

What’s In It For You?

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

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