To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.Provide Customer Service. Approaches daily work assignments with an attitude of exemplary customer service and problem-solving to augment overall service provided by Pharmacy Performs all aspects of role in an environment that optimizes collaborative relationships with colleagues and patients, both in the department and externally Performs all aspects of role in an environment that optimizes patient safety and quality, and reduces the likelihood of medical/health care errorsBilling. Processes records of medications and supplies dispensed to patients or other customers, compute charges and either enter them into the computer or forwards them for billing (includes Anesthesia, AcuDose Robot report, and Interdepartmental charges).Other Duties as Assigned. Demonstrates willingness to take on additional responsibilities and to help department meet service requirements at all times Performs other clerical related duties effectively and efficiently as requested or required. Completes assigned projects in a timely and proficient manner.• Ensure the timely resolution of ADM (automated dispensing machine) controlled substance discrepancies as supported by departmental policy and procedure.• Review outliers in controlled substance transactions among ADM users and work with area user management when outliers are identified.• Conduct audits for pharmacy personnel when conducting daily ADM transaction activities• Conduct audits for nursing medication administration, documentation, and waste.• Help create, implement, manage, and maintain a comprehensive surveillance, auditing, and review program to assist in the prevention and detection of controlled substance diversion.• Help lead process improvement initiatives as it pertains to controlled substance diversion monitoring and auditing processes.• Conduct random and specific audits to address areas of high-risk institution-wide.• Investigate suspected or confirmed events of controlled substance diversion generated from area auditing tools and protocols.• Utilize technical skills to generate reports and monitoring mechanisms to identify areas of risk, gaps in the current processes and area trends.• Work with internal and external leaders to promote awareness of findings, deficiencies, and areas of risk and make recommendations for process improvements.• Maintains knowledge and understanding of controlled substance law at the federal, state, and local level.• Assists pharmacy technicians in daily duties and may be required to staff as a pharmacy technician as needed.• Assists in training new pharmacy employees and pharmacy interns as needed.• Represents the pharmacy department on hospital committees as needed.• Maintains professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in fields of expertise.• Acts as a role model in demonstrating competency, teamwork, professionalism, loyalty, honesty, organization ethics, people management skills, value-added behavior, staff development, quality improvement standards, conflict resolution abilities, and decisiveness.• Performs additional job-related duties as assigned which contribute to efficient and safe operations and activities, and quality patient care, comfort, and satisfaction.Every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties the incumbent will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment to the position. This position description does not restrict the right of management to assign or reassign duties and responsibilities with and without notice.

Physical Demands/Environmental FactorsMay require periodic to frequent use of personal computer.Off-site travel may be required.