Job Description

Are you searching for a rewarding. fulfilling position that offers challenging work and the ability to make a big impact while working side-by-side with a team of fun, innovative people? Ideally, would you like this position to be with an organization that makes a positive contribution to the world? If so…we would love to hear from you! 

About Us

University of Phoenix is a leading higher education institution founded in 1976 by Dr. John Sperling. Our mission is to improve the lives of our students, their families and future generations through higher education. Our values (which, hopefully you share) are: Brave. Honest. Focused. 

Our University values and embraces all team members and their unique perspectives. We fundamentally believe in fostering an environment which deeply respects, celebrates, and actively encourages a diverse workforce. We are committed to hiring –and learning from –those who share our passion to help others achieve their educational aspirations.   

About the Position

An IT internship at University of Phoenix provides an opportunity for enthusiastic BSIT students to supplement their formal education with hands-on experience in an area related to their field of study.  IT Interns learn and are exposed to real-world application of practical knowledge in actual business situations and contribute to business results through completion of assigned responsibilities, project participation and collaboration with colleagues within their own department and throughout the University.  In addition, Interns have the opportunity to network with others already working in their chosen profession and to build relationships that can help them through the internship and into the future.  Actual duties and responsibilities during the internship will vary based on the program discipline. Some students might be eligible for college credit, depending on the grade level. The internshpi is Part-time, 19 hours per week. 

What You’ll Do

1.   Provide professional support, quick resolution, and excellent customer service, via the universities channels of communication, to end users needing more complex technical assistance with questions and/or problems they are experiencing with their desktop or workstation as related to soft-ware or hardware technology-; may train end users in the use of software, hardware or telephone systems.

2.   Confer with end users to understand what issues or difficulties they are experiencing or to establish what their needs may be and then assists in finding hardware or software solutions. Interface with Technology Agile Teams or perform research to analyze and resolve technical issues- May train end users in the use of software, hardware, or telephone systems.

3. Install, configure or re-configure PC, Apple, and device hardware and software as requested or apparent, including any required moving of physical equipment, including printers and/or installing cable, may also maintain or utilize telecommunications protocols for the division or location. Maintain an adequate spare parts inventory of systems, subsystems and component pans used for repair work.

4. Provide needed information on IT products or services to the appropriate site/division personnel; may participate in strategic planning, coordination, and implementation of system support activities at a division or department

5.. Perform other duties as assigned or apparent

NOTE:  The primary accountabilities above are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed above. Specific goals or responsibilities will be documented in the incumbents’ performance objectives as outlined by the incumbents’ immediate supervisor or manager.

Supervisory Responsibilities: None

What You Bring to the Table

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES:

• Currently pursuing a degree in a field related to a bachelors in IT at the University of Phoenix
• Able to commit to the Intern position for a minimum of 4 months, with the possibility of a longer internship available
• Able to commit to the required 20 hours per week of onsite job performance

PREFERRED KNOWLEDGE, SKILLS AND ABILITIES:

• Prior related experience in a field related to focus of internship
• Excellent knowledge of MS Office
• Familiarity with other software and online applications (will vary by internship discipline)

#LI-SM1

As an Equal Opportunity employer, we particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.

If you are an active-duty military member seeking employment when off-duty, compliance with Department of Defense Joint Ethics Regulation, 5500-7-R, is required prior to starting employment with University of Phoenix. You are advised to contact your base Judge Advocate General to seek such approval and answer any questions.

Hiring Range

Hiring range for this position is between $14560 and $14560.

Actual starting base pay may vary based on factors such as education, experience, skills, and location.

30000

45000

14560

14560

Your work is critical to helping adult learners achieve their dreams, and we’re committed to rewarding you for your efforts. We offer benefits designed to help you meet your financial and educational goals.

Part-time employees are eligible for:

• Competitive 401(k) employer match;
• Substantial tuition discount for you and eligible dependents; and,
• Paid sick time and time off for vacation and company holidays.