Job Description

JOB TITLE:                Account Receivable Claims Administrator

REPORTS TO:           North America Credit Manager

JOB FUNCTION:       The Claims Administrator is responsible for researching and resolving customer invoice dispute claims (payment deductions).

MANAGER OF PEOPLE (include number of direct reports)

OR INDIVIDUAL CONTRIBUTOR:  No direct reports

JOB RESPONSIBILITIES: 

• Process claims and follow set process flows on handling disputes, with the end goal of determining root causes of disputes and implementing preventative measures to avoid future recurrences.
• Extensive interaction with other areas within DRiV to resolve disputes, including sales, finance, distribution, and pricing.
  • Responsible for account reconciliation and resolution of claims.
  • Follow up on issuance of credits to customers’ accounts and offset open deductions.

EDUCATION:

• Associates or Bachelor of Finance/Business preferred

EXPERIENCE: Minimum 1-3 years in high volume receivables environment preferred

JOB SCOPE:  The Claims Administrator is responsible for researching and resolving customer invoice dispute claims (payment deductions). The scope will include working with multiple DRiV distribution centers and other internal stakeholders including Sales, Finance, Rebates and Pricing Departments as well as direct customer contact.

PROFESSIONAL COMPETENCIES: 

• Strong mathematical and organizational skills
• The ability to balance multiple tasks and to prioritize in an effective manner
• Initiative; that is, the ability to self-direct/start toward the identification and resolution of issues
• Communication skills—must be prepared to work in a cross-functional environment and with colleagues at all levels
• A detail and results-oriented mindset
• Ability to function well in a team atmosphere

FUNCTIONAL COMPETENCIES:

• Proficient computer skills and knowledge of Microsoft Office
• Good math and organizational skills
• Professional written and verbal communication skills
• SAP experience beneficial
• Utilize TENCares & FSCM to enter customer concerns for resolution