Emerging Technology Program Manager in Work From Home at ADT

Date Posted: 11/22/2022

Job Snapshot

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Job Description

Company Overview

At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT’s 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of ADT Commercial, you’ll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.

Position Summary
A Program Manager is a key member of the Enterprise Security Risk Group (eSRG), which focuses on emergent technology program development, operational excellence, and thought leadership. A Program Manager is responsible for planning and managing their assigned programs’ strategy and main objectives while assessing its success throughout the program’s lifecycle though various project outcomes. They are responsible for coordinating multiple projects and efforts that are used to meet their assigned program’s main goals.
A Program Manager oversees the entire lifecycle process and offers strategic guidance to their assigned Managers while ensuring proper communication between interdependent and cross-functional teams in the company and its partners. These professionals are essential because they create and manage long-term goals for eSRG and ADT-Commercial at large.

Strategic Objectives AND Responsibilities

  1. Assist in the building of eSRG as an industry-leading brand for Enterprise Security Risk Management within ADT, ADT’s Clients, and eSRG internal customers.

  2. Assist in driving the adoption of the eSRG methodology throughout the organization.

  3. Establish / maintain peer-to-peer relationships with security leaders within ADT’s current and potential Client organizations.

  4. ​​​​​​​​​​​​​​The role of eSRG has been and will continue to evolve. Flexibility, creativity, and maintaining drive amid uncertainty is vital to success in this role.

Essential duties and responsibilities include the following:

  • Operational: Plans and coordinates program related activities

    • Organizing daily/weekly/monthly projects based on the scope, schedule, and budget of the program(s).

    • Devising new ways and means to support ADT-C and its partners’ objectives predictably and efficiently for the program(s).

    • Devloping intermediate goals for the program and measuring progress/success against them.

    • Coordinate with all the internal and external stakeholders needed to execute projects.

    • Develop unique and standardized measures of effectiveness and performance of the assigned program(s) and track them.

    • Develops and implements project plans and strategies necessary to ensure the delivery of quality products, projects, and programs.

    • Monitor projects and oversee assigned eSRG managers to ensure goals are met.

    • Maintains all records of project statuses, scope/schedule/budget changes, and facilitates the preparation and processing of reports for internal and external use.

    • Develops eSRG processes to reflect key learnings from new programs to improve efficiency and quality of eSRG operations.

    • Provide periodic forecasts of labor, budget, and schedule requirements for program(s) based on downstream project needs.

    • Brief ADT-C senior leadership routinely on program development, success, and statuses.

  • Subject Matter Expert: Domain expertise – Adds content and intellectual value to deliverables, projects, programs, and other team efforts.

    • Participate in the creation of program and project deliverables.

    • Share knowledge of Physical Security, Electronic Access Control, Visual Surveillance, Intrusion Detection, Corporate Security, Loss Prevention, Cyber Security, Risk / Resilience / Continuity, CPTED, and business principles.

    • Provide thought leadership to industry to include authoring papers, social media posts/blogs, and participating in industry events such as trade shows or educational forums

  • Emerging Technology

    • General knowledge of emerging security technologies is a plus

    • Loose/tight project planning

    • Relationship building

      • Establish and nurture relationships to improve communications, build trust, and develop a better sense of others’ needs within ADT, the industry, and potential partners and clients.

  • Other duties as assigned

    • Research, develop, demonstrate and present metrics for team and company leadership.

    • Develop and maintain tracking mechanisms to aid in the team’s efficiency and growth.

    • Facilitate and manage team meetings, reports, schedules and logistics.


  • BS / BA in Business, Security Management, Criminal Justice, Engineering, Information Security or an equivalent amount of experience (+5 years) in related fields is required.

  • Graduate level degree is a plus

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual must present a professional image of eSRG at all times. The core competencies listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Core competencies
Analysis Ability
Must have the ability to read and interpret technical documents, stakeholder inputs, complex planning initiatives, legal documents such as contracts and scopes of work.

Writing Ability
Must have experience, Knowledge / Skill / Ability (KSA) to capture data, concepts, observations, and themes, and effectively express them in writing. Ability to write reports, proposals, scopes of work, change orders, training and marketing materials. Ability to provide feedback to eSRG team members, senior leaders, and internal / external customers.

Public Speaking Ability
Must have experience, KSA, and be naturally comfortable with effectively speaking to individuals, groups of all sizes, senior leaders and customers in a variety of settings including in the field, offices, classrooms, auditoriums and via video links.

Math Ability
Must have the ability to add, subtract, multiply, and divide in all units of measure. Ability to compute billing rates, ratios, percentages, profitability and other financial calculations, and to create and interpret the data in a visual manner.

Reasoning Ability
Must have the ability to solve multi-variable problems in situations where limited or no standardization exists. Ability to interpret a variety of instructions furnished in written, oral, visual, or schedule form.

Computer Skills
To perform this job successfully, an individual should have strong knowledge of Microsoft products, including Word, PowerPoint and Excel.

Must have the skill sets and emotional intelligence to motivate teams, give and receive direction, manage up and down, and interact with stakeholders at all levels of ADT-C and its partners. Program Managers must be adept and knowing how and when to take charge and when to follow.

Conflict Resolution and Problem-Solving Skills
Must be able to detect, mitigate, and resolve conflicts within program teams and stakeholders with competing views and goals.

Applicable Certificates AND Licenses (preferred, but not required)

  • Certified Protection Professional (CPP)

  • Certified Information Systems Security Professional (CISSP)

  • Project Management Professional (PMP)

  • Information Technology Infrastructure Library (ITIL)

  • Certified Security Project Manager (CSPM)

  • Physical Security Professional (PSP)

  • Certified Scrum Master (CSM)

Work Environment

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Employee may be required to occasionally work outside in inclement weather conditions.

  • Employee may be required to work outside in hours of darkness.

  • Employee may be required to occasionally / rarely work nights or weekends.

  • Potential for up to 20% travel required in the performance of this job.

Physical Demands

  • The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee is frequently required to stand and walk for extended periods of time while carrying a back pack up to 25 pounds.

  • The employee is occasionally required to stand, sit, climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

ADT Commercial LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at jobs.adt.com to learn more.

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