Position Overview:
The primary responsibility of the Manager Linen is to ensure all linen is clean, the circulating par is sufficient, linen lockers are well stocked and in excellent condition. Linen must always be available for the Team Members.
All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures. This is a safety-related position.
Essential Duties
Conduct periodic inspection trips to the outside Laundry Company checking on discards, equipment, and delivery processes. Review and verify washing formulas and discuss with the Laundry Company’s management. Oversee laundry office functions including poundage reports, deliveries and all other reports associated with the linen records. Reviews and reconciles all invoices for laundry/linen charges. Hold daily briefings, keeping the team members informed of new methods, changes in procedure and to maintain efficiency with the linen tracking system. Maintain Laundry Equipment (scales, computers and linen program), Linen Quality and Control, Par Requirements, Inventory Procedures, Safety / OSHA Requirements. Ensure cleanliness of linen dock areas as well as storage areas. Ensure daily and monthly inventories are completed accurately and timely. Manage assigned operational functions within the department consistent with the strategic plan, the fiscal budget, and the company’s short term and long-term profitability objectives. Manage the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes. Manage and train all linen attendants.
Manage assigned staff to include: hiring recommendations that encompass the company’s diversity commitment; training; coaching; performance feedback, recommending and administering discipline, and scheduling. Creates a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction. Provide ideas and suggestions for new products, services, technology and processes to ensure competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment. Ensure that the highest standards are achieved as set by The Venetian Hotel. Safety is an essential function of this job. Consistent and regular attendance is an essential function of this job. Performs other related duties as assigned.
Company Standards of Conduct
All Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Minimum Qualifications:
21 years of age. Proof of authorization/eligibility to work in the United States. High School Diploma or equivalent. Must be able to obtain and maintain any other certification or license, as required by law or policy. 5 years management experience. Leadership capacity within linen, laundry operation, or housekeeping management is required. Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience. Must be able to work varied shifts, including nights, weekends and holidays.
Physical Requirements:
Must be able to:
Lift or carry 75 pounds, unassisted, in the performance of specific tasks, as assigned. Physically access all areas of the property and drive areas with or without a reasonable accommodation. Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts. Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts. Ability for prolonged periods of time to walk, stand, stretch, bend and kneel. Work in a fast-paced and busy environment. Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
