Video Customer Service Associate in San Carlos, CA at Shutterfly

Date Posted: 12/22/2021

Job Snapshot

Job Description

At Shutterfly, we’re all about people — bringing them together, making them feel welcome, and connecting them to experiences. We make our customers’ memories last a lifetime by capturing, preserving, and sharing them through photography and personalized products. Through our family of brands, trend setting products, cutting edge technology, and best in class customer service, we help our customers, and each other, share life’s joy.

BorrowLenses is the Shutterfly brand where professional photographers and videographers come to rent premium gear online. We are here to fulfill the photographic and cinematic dreams of our customers by delivering superior, cutting-edge gear and providing exceptional customer service. Rent, shoot, return - it's as easy as that!

BorrowLenses is searching for a friendly Front Desk Specialist with strong videography knowledge and/or experience to join our growing team! 

Our Front Desk Customer Service department interfaces directly with customers at our San Carlos, CA retail location and works closely with every department to handle each step of the customer’s rental experience. In addition, our Front Desk staff members will assist as-needed with customer inquiries via other channels such as email, phone, or live chat. 

In addition to hands-on videography skills, this position requires the representative to have a strong customer service acumen, a lust for details, and strong verbal and written grammatical skills. Must be able to effectively assist customers with equipment recommendations and troubleshooting, communicate calmly when handling difficult situations, and have the ability to multitask 3 or more projects or tasks based on priority and need. 


  • Troubleshoot equipment problems and general account issues 
  • Recommending appropriate gear based on the customer’s needs 
  • Preparing and returning orders for customers 
  • Establishing and maintaining relationships with customers 
  • Knowing all practices and policies of BorrowLenses 
  • May be required to work the Saturday shift at a future date 

Experience and Qualifications:

  • Strong videography experience, Bachelor’s degree is a plus 
  • Previous customer service / retail experience 
  • Knowledge and interest in videography 
  • Photography-related skills and gear knowledge is a plus 
  • Strong written and verbal communication skills 
  • Able to work solo and within a group 

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