Position Overview:
The primary responsibility of the Usher - Theaters is assigned to greet and assist guests with theater seating while maintaining order and safety during special events.
All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties
Service guests in accordance with Venetian Hospitality Standards, Policies and Procedures. Accurately seat guests in accordance with showroom policies and procedures. Assists with the day-to-day operation of the showroom. Maintain a positive attitude conversing with guests during daily showroom operations while maintaining productivity. Provide accurate information relating to the production, the showroom, and The Venetian Resort. Must comply with all operational requirements as assigned. Maintain a positive work environment promoting a team atmosphere and provide assistance to co-workers as needed. Reports to work on time, in a well maintained uniform, with all necessary equipment or tools required to perform essential job functions. Provide a service or assistance to meet the needs of a guest, client or customer. Safety is an essential function of this job. Consistent and regular attendance is an essential function of this job. - Performs other related duties as assigned.
Company Standards of Conduct
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Minimum Qualifications:
- Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form.
- Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
- Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
- Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
- Work varied shifts, including weekends and holidays. Understanding of box office operations, ticketing systems, call center operations.
- Must have at least a minimum of six (6) months usher and/or customer service experience.
- Previous experience in a 4 or 5 star resort highly desired.
- Work in a fast-paced, busy, and somewhat stressful environment.
- Be able to work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke, and be able to access all areas of the property.
- Proof of authorization/eligibility to work in the United States.
- High school Diploma or equivalent required.
- 18 years of age.
Must be able to:
Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned. Physically access all areas of the property and drive areas with or without a reasonable accommodation. Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts. Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts. Ability for prolonged periods of time to walk, stand, stretch, bend and kneel. Work in a fast-paced and busy environment. Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
