Technical Services- Receiver Technician in Irving, TX at ADT

Date Posted: 1/25/2023

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Irving, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    1/25/2023

Job Description



Company Overview:


At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.


Position Summary:


Receiver Technician will have the responsibility to install, repair and maintain the hardware and systems related to Life Safety alarm signals. Troubleshoots and resolve problems related to alarm message delivery. Familiarity with standard concepts, practices and procedures for alarm signaling environments.


Duties and Responsibilities:



  • Provide Level 1 technical support that may include, telco, servers, signaling, and/or mainframe applications, as well as technical advice, guidance, and informal training on hardware and software.



  • Troubleshoot and restore routine technical services and equipment by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures.

  • Assist senior technical teams to perform root cause analysis and develop checklists for typical problems and recommend procedures and controls for problem prevention.

  • Daily, weekly and monthly preventative maintenance of equipment.

  • Maintain a knowledge database to enhance the quality of problem resolution, as well as, within a team setting, share information and assist others with incidents.

  • When appropriate, may provide Level 2 support to IT end-users for basic software, hardware, and desktop-based LAN systems computing, and escalate to Level 3 support when necessary.

  • Maintains records of processing problems and actions taken to correct problems.

  • Assist Supervisor with data entry, data verification, notification, escalation and facilitation.

  • Performs other duties as assigned.


Requirements and qualifications:



  • Knowledge of alarm signal formats and delivery concepts

  • Working understanding of troubleshooting and analytical skills

  • Understanding of voice and data communications

  • Basic understanding of LAN/Wan communications, switches and routers

  • Knowledge of Microsoft operating systems and associated applications (word, excel, etc.)

  • Ability to work in a team environment as well as independent when necessary


Education/Certification:



  • Associate degree or equivalent experience


Experience:



  • 0 - 1 yr


Skills:



  • Demonstrates basic knowledge of the principles, concept, and theories of own discipline.

  • Develops an understanding of appropriate procedures, policies, practices, and systems.

  • Able to contributes to the completion of straightforward tasks within own team






ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.​









ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.​




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