Job Description

Job Description:

The Systems Engineer (HPE) for our CCA (Caribbean Central America) Organization stays current with vendor-specific technical certifications in order to make appropriate recommendations to resellers on the configuration and design of system solutions.

Promotes product awareness, provides pre-sales technical support including phone support, system diagrams, proposals, and training in order to growth the sales of a vendor's product line.\u00A0

Works closely with Vendor Management and the vendor's representatives to execute marketing activities. Establishes and develops solid business relationships with vendors, customers, and other internal departments.

Identifies opportunities to improve the quality of Systems Engineering engagement with inside and outside customers. Accepts ownership of suggested improvements and works with the internal team & vendor, through the Systems Engineering Management team to develop an implementation plan. May also provide technical guidance to Associate System Engineers.

\u201CLet's Achieve Great Outcomes. TD SYNNEX is the partner that helps unlock business results for all.\u201D

Candidates also from Guatemala, EL Salvador, Panama, Dominican Republic are encouraged to apply.

What You'll Do:

• Provides technical presales solutions and configuration design expertise to customers and sales on specified product line(s) in accordance with Key Performance Indicators (KPIs).

• Uses independent judgement and discretion in making solution recommendations. No second-level review occurs.

• Provides sales/marketing support to increase vendor and product awareness.

• Provides technical presentations/demos/training to sales, support, and customers.

• Participates in departmental projects in leadership/ownership role.

• Reports on key metrics as designated by product line(s) of responsibility and distributes monthly update to SE Manager, Vendor Management Team, and vendor representative(s).

• Logs customer requests and role-related activities as established by SE Manager.

• Provides technical and non-technical input to team members, project leaders, and management, as appropriate.

• Develops tactical plan and perform associated duties necessary to support goals and objectives aligned to vendor's marketing strategy to grow sales.

• Participates in trade shows, seminars, trainings, and other marketing events.

• Attends scheduled assigned vendor(s) team meetings.

• Seeks and participates in cross-training activities.

• Perform other duties and responsibilities deemed necessary by Systems Engineering Management or Team Lead.

What We're Looking For:

• Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.

• Minimum of (3) years technical support experience in at least two of the following areas: data center infrastructure/software/networks, enterprise storage, campus wired and wireless networks, cybersecurity solutions, cloud computing, data analytics, IoT

• Minimum of (1) year vendor relations experience in a Pre-Sales vendor support role

• Minimum of (1) year experience in formal product presentations and/or technical sales training experience to small and medium audiences.

• Proficient in English (level B2 or higher) required.

Other Education/Certifications:

• Holds at least 1 industry-recognized certification(s) [preferred] in datacenter and/or hybrid cloud technologies such as HPE ATP or ASE, VMware VCP, Veeam VMCE or equivalent with a strong commitment to continued development of technical skills as evidenced by additional certifications or demonstrated expertise on a relevant technology or product line.

• Previous trade show experience [preferred]

Working Conditions:

• Professional environment (Remote).

• Occasional non-standard work hours or overtime as business requires.

• On-call availability required as necessary.

• Some travel required

• Represents the company to the customer and the customer to the company in all sales-oriented activities.

What's in it for You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.

• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.

• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.

• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.

• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.

• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity, and inclusion.

If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.

You may be exactly the person we're looking for!

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.