Support Center - Irving
Michael’s Design Team (Technology) is responsible for designing user-centered experiences to unify and provide a seamless experience across all Michael’s touchpoints, both online and in store, as we transform the Michael’s business. As a member of the team, you'll partner with a cross-discipline team of user experience, user interface, research, content, product and development professionals to create exceptional, user-centered digital experiences that drive business growth, consumer satisfaction and brand loyalty. The Design Team is consumer obsessed and a key voice for all our users. Designing with inclusive design best practices and high standards for accessibility hold us accountable for representing consumers with diverse walks of life including multi-cultural, different abilities and various demographics.
The Staff UX/UI Designer role is responsible for creating user-centered experiences to support Michael’s digital touchpoints for our makers and our associates (including but not limited to online, mobile, tablet, apps, and in-store experiences/solutions). Through an expert understanding of user-centered design principles and digital best practices, this role will effectively communicate solutions to both technical and non-technical audiences. Communication tactics may include but are not limited to: wireframes, user flows, competitive benchmarking, user research, and discovery tactics. This impactful role will work closely with cross-functional teams in advocating for the needs of the Design Team.
As a Staff UX/UI Designer you will utilize your project management and leadership skills to mentor and coordinate the work of Designers on the team. You will also work cross-functionally with customers (internal and external), stakeholders, business leaders, and leadership to support the overall vision of the project.
We are looking for a Staff UX/UI Designer who has a mastery of design methodologies and principles demonstrates leadership qualities, and is enthusiastic to take on new challenges to push Michaels Technology forward while growing their career.
Major Activities
Design user-centric experience through an iterative design process
- Champion human-centered design and UI/UX practices using a range of methodologies including, but not limited to discovery, exploration, comprehensive analysis, collaborative work session design and facilitation, ideation, rapid prototyping, and creating frameworks to strategically define ideal experiences
- Create prototypes using the MIK Design System to showcase multiple design concepts quickly, with an understanding of customer needs, business challenges, and proposed solutions
- Support design team with various projects, presentations, and initiatives
- Use design tools to create storyboards, samples, prototypes, and templates for demonstrating user testing
- Utilize market analysis, results, and updated design architecture based on discovered trends and patterns
Contribute to Design Team standards and processes
- Take ownership of overall design and specifications for creating and enhancing the experience and functionality of user interface company products, including websites, software, hardware, and tools
Advocate for user needs with a cross-functional team
- Support development of overall design and specifications for creating and enhancing the experience and functionality of user interface company products, including websites, software, hardware, and tools
- Partner with product management and product development to create design architecture, specifications, and requirements for the looks, feel, and functionality of products
Provide leadership within the Design Team
- Support design team with various projects, presentations, and initiatives
- Scope level of effort of assignments
- Provide mentorship to Designers
- Manage, lead, and assign work as needed to Designers
Other duties as assigned
Minimum Knowledge/Skills/Abilities
Minimum Education
- Bachelor’s degree or equivalent experience
Minimum Special Certifications or technical skills
- Proficiency in current design and collaboration tools, i.e., Figma, Miro, Adobe Creative Suite
- Experience with Atlassian tools, Confluence, and Jira or equivalent tools
- Understanding of Agile/Scrum development process
- Experience working with Design systems and brand guidelines/style guides
- Advanced experience executing responsive design across digital channels
- Knowledge of HTML, CSS, and JavaScript capabilities with the ability to work closely with engineers to implement designs
Minimum Type of experience the job requires
- 7+ years of design experience
- Digital portfolio demonstrating strong understanding of design including:
- end-to-end project execution from start to finish including how it was informed by user feedback and data
- Basic understanding of design systems and style guides
- Basic understanding of designing for responsive designs across digital channels (web/mobile)
- Strong communication and interpersonal skills
- Must have strong verbal and written communication skills
- Have confidence and advocate for designs
- Team player who is open to feedback from all levels of business
- Able to prioritize and manage workload
- Experience with customer facing initiatives like user interviews and user testing
Other
- Ability to take work from problem statement to concept to low fidelity to high fidelity
- Excellent visual design skills with sensitivity to user-system interaction
- Up to date with the latest trends, techniques, and best practices
- Experience conducting user testing using various research methodologies
- Workshop planning and facilitation
- Executing in store applications
- Ability to scope requests, develop and communicate work required, plan work in a team environment, adjust quickly to changes or new information, and escalate when necessary
- Proficiency in working and developing brand guidelines, style guides, and design systems
- Ability to lead ideation
- Able to share your discoveries, gather and integrate feedback, influence, and create energy for an idea and or initiative visually and verbally
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
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