Job Description

Job Description:

The Sr. Systems Engineer (IBM-English Caribbean) for the CCA (Caribbean Central America) Organization will act as an expert and trusted advisor who provides guidance for transforming legacy implementations to modern hybrid multi-cloud solutions.

This role will work closely with reseller partners and their end customers, the sales organization, and other business units to ensure consulting engagements are successful.

Promotes product awareness, provides presales technical support, solution diagrams, proposals, presentations, demos, and training to grow the sales of a vendor's product line.

Travels to perform and receive training, attend trade shows and other marketing events.

Under the guidance of Systems Engineering Management, establishes and develops solid business relationships with TD SYNNEX's Vendor Management and the vendor to execute marketing activities to increase product awareness and provide technical leadership in sales pursuits.

\u201CLet's Achieve Great Outcomes. TD SYNNEX is the partner that helps unlock business results for all.\u201D

Candidates also from Trinidad & Tobago, Jamaica, Bahamas are encouraged to apply.

What You'll Do:

• Provide phone and e-mail support in accordance with Key Performance Indicators (KPIs)

• Provide technical solutions and configuration design assistance to customers and sales on specified product line(s).

• Participate in trade shows, seminars, trainings, and other marketing events.

• Provide support to the Sales and Marketing organizations to increase vendor and product awareness.

• Provide internal and external technical presentations, demos, and training.

• Report on key metrics as designated by product line(s) of responsibility and distribute monthly update to SE Manager, Product Marketing Team, and vendor representative(s).

• Log activities in Jira in accordance with TD SYNNEX's guidelines.

• Assist in updating TD SYNNEX's systems and tools with accurate technical data on specific product line(s).

• Assist in determining your individual developmental needs and suggest specific actions to obtain necessary training and/or work experience.

• Develop and obtain approval on Quarterly Vendor Objectives (QVO) outlining goals and objectives to support vendor's marketing strategy to grow sales.

• Develop tactical plan and perform associated duties necessary to support QVO.

• Attend scheduled department and cross-functional team meetings.

• Proactively seek and participate in cross-training activities.

• Provide non-technical presentations and training to support staff on soft skills and professional skills.

• Provide mentoring to Systems Engineers and Associate System Engineers.

• Participate in departmental projects in senior leadership/ownership role including the creation, management, and implementation of departmental projects.

• Identify processes and procedures needing improvement and suggest and implement resolutions.

• Assist Systems Engineering Management in assessing candidates for positions within the department.

• Assist in determining developmental needs of other Systems Engineers and Associate System Engineers and suggest specific actions to provide necessary training and/or work experience.

• Provide technical and non-technical input to team members, project leaders, and management, as appropriate.

• Meets attendance and punctuality standards.

• Performs additional duties as assigned.

What We're Looking For:

• 3+ Years of relevant work experience.

• College or university degree in Systems Engineering or Related field of study.

• Able to execute instructions and to request clarification when needed.

• Able to perform basic mathematical calculations.

• Able to recognize and attend to important details with accuracy and efficiency.

• Able to communicate clearly and convey necessary information.

• Able to create and conduct formal presentations.

• Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.

• Possesses strong multi-cultural interpersonal skills.

• Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.

• Possesses strong organizational and time management skills, driving tasks to completion.

• Able to constructively work under stress and pressure when faced with high workloads and deadlines.

• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.

• Able to work independently with minimum supervision.

• Able to maintain confidentiality of sensitive information.

• Able to build solid, effective working relationships with others.

• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.

• Able to quickly learn new systems and technology using self-study and other available learning tools.

• Able to use relevant computer system applications at an advanced level.

• Native or fluent English.

Other Education / Certifications:

• Demonstrated knowledge of Windows and Linux server and network operating environments.

• Demonstrated knowledge of datacenter infrastructure technologies such as enterprise servers, storage systems (SAN, NAS, NVMe, FC, iSCSI, SDS, etc.), data protection, and related applications.

• Demonstrated knowledge of virtualization datacenter technologies such as vSphere, Hyper-V, KVM and container platforms such as Docker, Kubernetes and OpenShift.

• Demonstrated knowledge of hybrid multi-cloud solutions such as AWS, Azure, GCP, IBM Cloud, etc.

• Knowledge in cybersecurity, AI data analytics, and/or IoT desired.

• IBM Certifications desired.

Working Conditions:

• Professional, office environment.

• Consistent non-standard work or overtime as business requires.

• On-call availability required as necessary.

• Some travel required.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity, and inclusion.

If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.

You may be exactly the person we're looking for!

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.