Job Description

Position Overview:

The primary responsibility of the Sr. Manager - IT Data Center Infrastructure and Operations is the daily delivery of information systems, services, and solutions across The Venetian and 3rd party data centers and IDFs for server, storage, security, networking, circuits, and backup capabilities. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities:

• Work with internal Team Members and Service Providers to deliver the infrastructure solutions (Server, Storage, Network, etc.), enforce applicable policies, and ensure compliance with business and technology strategy.

• Work with internal Team Members and Service Providers to identify changes needed in the infrastructure / technology configuration; identify current and projected limitations.

• Effectively manage internal Team Members and Service Providers to ensure consistent, high quality infrastructure, timely setup / maintenance of needed technology, customer service and satisfaction.

• Assess and approve of proposed changes affecting Data Center supported infrastructure.

• Forecast infrastructure technology demand including transaction and data volume and timing.

• Design and implement strategic plans to ensure infrastructure capacity meets demand.

• Ensure adherence to incident, change, and problem management processes.

• Manage multiple infrastructure projects concurrently.

• Ensure proper financial planning and management of the infrastructure supported.

• Identify and define processes necessary to manage and support infrastructure.

• Ensure operational metrics are appropriately defined and reported consistently.

• Maintain availability performance statistics and reports; develop strategies for maintaining high availability of services.

• Define and enhance tactical methodologies and / or hardware and software standards.

• Build collaborative relationships with IT Leadership and work in close coordination with them to ensure infrastructure readiness according to planned implementation / release milestones.

• Manage incoming shipments; develop, update, and maintain a rigorous Lifecycle Management Plan (LCMP) for all area hardware and software.

• Ensure adherence to best practices and audit requirements including SOX, PCI, or other compliance types as it relates to IT controls.

• 24/7 On-Call Position: Must handle and respond to urgent events when they occur.

• Safety is an essential function of this job.

• Consistent and regular attendance is an essential function of this job.

• Performs other related duties as assigned.

Additional Duties & Responsibilities:

Company Standards of Conduct

All Venetian | Palazzo Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct. Team Members are expected to behave in a manner that supports a harmonious work environment to help us deliver unmatched service to our guests and customers.

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

• 21 years of age.

• Proof of authorization/eligibility to work in the United States.

• High School Diploma or equivalent.

• Bachelor's degree in Computer Science or related field or equivalent experience.

• Must be able to obtain and maintain a valid Nevada Gaming Control Board registration and any other certification or license, as required by law or policy.

• 7 years of demonstrated experience in:

o Understanding and the application of data center best practices.

o Troubleshooting server hardware related failures: swap hard drives, memory, short-run cabling, etc.

o Installing and decommissioning of Servers, Network gear, Racks, etc. in Data Centers and Network Closets.

o Aggressive execution of project related tasks, with a high level of quality and on time delivery.

o Working support tickets through the use of systems like ServiceNow.

o IT Asset Management.

• Working knowledge of:

o Have an understanding of various IT Data Center technologies highly preferred, (ex: Firewalls, Business Continuity systems, Virtualization\Clouds, Server/Storage, and Networking.

o Data Center and IDF Cooling / Power / Electrical Equipment including critical and essential PDU’s, UPS, Switchgear, DC Power Management Systems, and Building Monitoring / Control Systems.

o DCIM software / ITIL Foundations.

• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.

• Must be able to work varied shifts, including nights, weekends and holidays

Physical Requirements:

Must be able to:

• Lift or carry 30 pounds, unassisted, in the performance of specific tasks, as assigned.

• Physically access all areas of the property and drive areas with or without a reasonable accommodation.

• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.

• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.

• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.

• Work in a fast-paced and busy environment.

• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.