Senior Customer Support Coordinator in Parramatta at Ventia

Date Posted: 9/14/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Parramatta
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/14/2022

Job Description

At Ventia, we work closely with tenant participation groups and programs to share information on initiatives, align our efforts and provide mutual support to benefit overall social housing outcomes. Our social housing call centre has proven performance in delivering large-scale, high quality, efficient call management and response using industry leading technology.

About the role

Based in Parramatta, reporting into the Supervisor, our senior customer support coordinators provide high-quality customer service to all internal and external stakeholders by telephone and email. Calls will range in complexity but predominantly be taking requests for maintenance work and following a process to create work order requests. You can expect to:

  • Respond to high volume inbound calls from members of the community, some of which are from a low socio-economic background 
  • Monitor and take appropriate actions to ensure work orders are completed within contractual service level agreements 
  • Maintain and update various databases, spreadsheets and documents 

The benefits

  • Shift hours between 8 am and 4 pm (Monday to Friday)
  • Supportive, friendly, and diverse office environment 
  • Comprehensive onboarding training program designed to set you up for success 

About You

  • Previous customer service or call centre experience essential in any industry 
  • Ability to listen and demonstrate empathy to customers
  • Must be tech savvy, we use multiple systems and screens 
  • Resilience when dealing with challenging calls

The successful applicants will genuinely care about their customers and want to make a positive impact on other people’s lives within local communities. If your values align with this and you thrive being in a busy and diverse workplace, then we want to meet you! 

About Ventia

Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities.

We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.

Diversity

We acknowledge the importance of our people’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

Aboriginal and Torres Strait Islander people are encouraged to apply for this vacancy.

How to apply

If you are looking to expand your career with a business that rewards and values its employees please apply below by clicking on the apply now button.

Position Reference Number:148587 


Job Segment: Call Center, Customer Service

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