Job Description

Support Center - Irving

We have launched a world-class 3rd Party Marketplace for Maker-Sellers to learn, grow, connect, teach, and sell their handmade finished goods and services. This effort is a primary strategy to deliver a full transformation of the digital ecosystem for the company.

The Salesforce Administrator will be responsible for owning the operational components of MakerPlace’s growth efforts across Maker-Seller acquisition, onboarding, retention, and expansion. Because MakerPlace is still a startup, this role will be dynamic and evolve as the business unit matures & evolves. As such, a self-starter with comfort in ambiguity will thrive.

Major Activities

• Establish the Salesforce Sales Cloud instance and build a solid foundation for effectively acquiring, onboarding, retaining, and expanding our Maker-Sellers
• Work with stakeholders to define Salesforce requirements and customize the platform to improve user experience and automation
• Integrate our Sales Cloud with third-party tools, other Salesforce instances owned by different parts of the Michaels business, and the MakerPlace platform to drive the success of the team
• Define how the team operates from a Salesforce experience and reporting perspective
• Stay current on how best to use Salesforce and run internal enablement sessions
• Collaborate with cross-functional partner teams, including Growth, Support, Product, Marketing, and Finance teams, to synthesize and report on the business' KPIs
• Administer user access, rights, and security to Salesforce

Other duties as assigned

Minimum Knowledge/Skills/Abilities

Education

• Bachelor’s degree or equivalent experience
• Degree in MIS, business, finance, engineering, marketing, or related field preferred

Special Certifications or Technical Skills

• Salesforce Certified Administrator
• 3+ years of administering Salesforce for a rapidly scaling business, especially taking it from launch to maturing
• Excellent Microsoft suite and analytics skills

Type of Experience the Job Requires

• Experience and passion for a fast-paced environment
• Obsessed with customer experience
• Excellent attention to detail
• Deep understanding of the roles of different cross-functional teams
• Experience and passion for using data to make decisions
• Able to balance process with the need to get things done

Range 70,700.00 - 96,900.00 - 123,200.00 USD Annual

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Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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