Job Purpose:
To be the first point of contact for customers aligned to their respective Business Unit, utilising their specialist product knowledge alongside a professional and confident manner to deliver excellent customer satisfaction, develop new sales opportunities and achieve their sales targets
Accountabilities:
- Achieve monthly/quarterly Revenue and Margin targets
- Build Excellent customer relationships through proactive engagement and demonstrable specialist product knowledge
- Plan outbound calls to customers in order to generate new business opportunities
- Active inbound selling
- Provide accurate and timely quotations to customers
- Generate and own a pipeline of deals in TD SYNNEX's CRM system, which is regularly reviewed and updated
- Manage customer backorder expectations and reporting
- Proactively develop relationships with key internal and external contacts
- Ensure CRM system is well maintained and provides correct customer information
- Provide, sell and negotiate product information, pricing, special offers and promotions
- Ensure TD SYNNEX maintains service levels agreements with customers
- Attainment of Key Performance Indicators (KPI's) such as daily talk time and outbound calls
- Sell the benefits of using TD SYNNEX and the Company value proposition
- Develop and execute account plans to maintain and grow customer business, this may be in conjunction with a Field Sales Executive or Business Development Manager.
Knowledge Skills and Experience:
- Numerate with good attention to detail
- Excellent telephone manner
- Priority management and planning skills
- Strive to achieve set targets
- Understands Sales Process
- Effective Communication Skills
- Good relationship building
- Working knowledge of Microsoft Word, Excel, Outlook
- Ideal candidates will have previous experience of IT systems for quotation, order entry, CRM
- A knowledge of product set would be desirable but not essential
- IT industry knowledge would be desirable but not essential
What's In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don't meet every single requirement? Apply anyway.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
