Position Overview:
The primary responsibility of the In Suite Dining Sales Agent is to provide exceptional service to Venetian Resort Hotel Casino guests in personal In Suite dinning and provide amenity services. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities:
- Answer the phones according to Venetian standards. Use defined script to greet guest and determine how to be of assistance to the guest.
- Take orders correctly, enter them into micros and contact ISD for appropriate service.
- Keep driver’s license and all boards up to date with arrivals, departures and service needs.
- Be able to respond to guest requests and answer questions about the Venetian Resort Hotel Casino and Las Vegas. When unable to answer take the time to research answer and respond in an appropriate manner.
- Know, adhere to and practice all aspects of Unmatched Service Standards.
- Record all pertinent data into guest profile as needed.
- Deliver and refresh all amenities.
- Must be regularly checked by supervisor to ensure proper handling of equipment and proper lifting techniques.
- Operate micros to standards to order food and beverages.
Additional Duties & Responsibilities:
- Record closed checks to SOPs.
- Assist in inventories of products, supplies and equipment.
- Clean and maintain work areas to Venetian Resort Hotel Casino standards.
- Works in an appropriate non-hazardous manner avoiding self-injury and unsafe work methods.
- Fulfill guest’s requests as long as they are safe, legal and economically sound.
Additional Duties & Responsibilities:
- Provide a service or assistance to meet the needs of a guest, client or customer. Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department.
- Comply with policies and procedures of the department or section in order to complete service satisfactorily. Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service.
- Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
- Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service.
- Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed.
- Consistent and regular attendance is an essential function of this job.
- Performs other related duties as assigned.
Additional Duties & Responsibilities:
Company Standards of Conduct
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Minimum Qualifications:
- 21 years of age.
- Proof of authorization/eligibility to work in the United States.
- High school Diploma or equivalent.
- Must be able to obtain and maintain an Alcohol Awareness (TAM) card, Food Handler’s Card and any other certification or license, as required by law or policy.
- Minimum 2 years of service experience in a first class hotel, casino, restaurant or related hospitality area.
- Advanced understanding of food and beverage products including wine and spirits knowledge.
- Demonstrated experience with point of sale equipment and/or computers.
- Ability to communicate clearly and effectively in English, both in spoken and written form.
Minimum Qualifications:
- Speak one additional language in addition to English.
- Excellent professional presentation and grooming.
- Be thoroughly able to answer questions with a brief yet complete explanation of menu items, ingredients and preparation.
- Use proper phone etiquette.
- Ability to maintain confidentiality of guest information and pertinent hotel data.
- Ability to understand guest’s service needs.
- Ability to work cohesively with other team members.
- Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
- Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
- Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
- Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
- Must be able to work varied shifts, including nights, weekends and holidays.
Physical Requirements:
Must be able to:
- Physically access all areas of the property and drive areas with or without a reasonable accommodation.
- Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
- Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
- Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
- Work in a fast-paced and busy environment.
