Job Description

Position Overview:

The primary responsibility of the Casino Marketing Representative is to aggressively market casino players through outbound telemarketing in an effort to communicate current offers/ promotions as well as the development of players.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures. 

Essential Duties & Responsibilities:

• Meet or achieve assigned outbound marketing and revenue goals.
• Heavily utilize GEMFIRE for prospecting of database development and meet minimum daily call goals.
• Effectively book reservations and follow up to confirm arrangements.
• Ensure appropriate room type and welcome amenities, arrange shows, meal, and transportation comps upon requests.
• Develop relationships between the property and our premium guests.  Ensure that guests are introduced to casino hosts to further develop relationships and foster engagement with the property.
• Follow up with players thanking them for their visit and checking for satisfaction as well as offering to book next visit.

Additional Duties & Responsibilities:

• Aggressive telemarketing of cold and warm leads on an ongoing basis.
• Build relationships on behalf of Venetian and Palazzo and determine the appropriate channel for communication.
• Consistent and regular attendance is an essential function of this job
• Performs other related duties as assigned

Additional Duties & Responsibilities:

Company Standards of Conduct

All Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Additional Duties & Responsibilities:

Minimum Qualifications:

21 years of age

Proof of authorization/eligibility to work in the United States

High school diploma.

Must be able to obtain and maintain any certification or license, as required by law or policy. 

2 years of experience in aggressive outbound sales and/or telemarketing.

1 year of experience in casino marketing developing casino gaming guests preferred.

Ability to communicate clearly and effectively in English, both in spoken and written form.

Bi-lingual in Spanish, Mandarin, Cantonese, or other Asian dialect preferred.

Excellent customer service skills.

Strong typing skills preferred.

Working knowledge of Microsoft Outlook, and ability to text message.

Knowledge of ACSC and LMS computer systems preferred. 

Willing to spend his or her entire shift telemarketing casino players.

Ability to aggressively market consumers, successfully overcome objections, and close on reservations.

Ability to track sales calls and follow-up appropriately to book reservations.

Good cold-calling ability, the ability to open a conversation, effectively promoting the features and benefits of the Venetian and Palazzo vs. the competition.  This includes the ability to convey the terms of all offers and promotions, and effectively secure reservations. 

Ability to effectively handle guest challenges when the need arises and the ability to handle challenging customers.

Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.

Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements:

Must be able to:

• Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.