Job Description

Support Center - Irving

The Principal Infrastructure Engineer will serve as a leader focused on infrastructure. You will be responsible to bridge to gap between business requirements and technological solutions for infrastructure.

• Partner with IT leaders and peers to influence and define strategic technology direction, target state solutions, and develop technology roadmaps in partnership with IT leadership and other business unit leads.
• Define the on-premises and cloud infrastructure aligned with Michaels IT strategy and growth into the global marketplace.
• Responsible for infrastructure governance, including technology operations, engineering, defining, and enforcing the standards for Michaels infrastructure.
• Lead systems design, development, and deployment, primarily focusing on business needs.
• Encompass technical architecture, integration, and the mentoring of administrators and developers.
• Facilitate organization change and promote best practices.
• Support the infrastructure maintenance and operations, establish and enforce technology operations standards and processes, and advocate best practices.
• Develop and implement strategic plans for data-center operations, infrastructure architecture and engineering, monitoring capabilities for devices and applications.
• Oversee the architectural and operational aspects of both transformational and keep-the-lights-on projects, including planning, resource allocation, risk management, and progress tracking.
• Ensure projects are delivered on time and within budget.
• Work closely with cross-functional teams, including business stakeholders, project managers, and engineering professionals to ensure architectural alignment with project objectives and ongoing system management.
• Develop plans, procedures, and activities to support business recovery with problems occur including backup and restoration procedures, vendor agreements, spare parts, data retention and restoration planning.
• Stay updated on emerging technologies and trends, evaluating their potential for improving system efficiency, functionality, and long-term sustainability.
• Proficiently convey intricate technical concepts and architectural strategies to audiences at all levels (C-Level to Entry Level).
• Ensure architectural decisions align seamlessly with organizational objectives.
• Mentor and guide a team throughout the transformational change process, providing technical leadership and setting architectural/operational standards.

Minimum Education

• Bachelor’s Degree in Computer Science, Information, or a related field.

Minimum Type of Experience the Job Requires

• 10+ years of experience in infrastructure architecture, design, and operation.
• 5+ years of experience with infrastructure provisioning, configuration and security aspects of on-premises and cloud infrastructure.
• Experience with Infrastructure as Code (IaC) tools
• Experience with DevOps and Agile methodologies
• Experience in enterprise infrastructure support and operations and ITIL standards
• Strong understanding of software engineering principles and practices
• Understanding of network routing and switching
• Understanding of storage networks, shared and block devices

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English

EEOC Know Your Rights Poster in Spanish

EEOC Poster Optimized for Screen Readers

Federal FMLA Poster

Federal EPPAC Poster