Patient Services Coordinator - Cancer Center in Gallatin, TN at LifePoint Health

Date Posted: 9/19/2023

Job Snapshot

Job Description

HighPoint - Sumner Regional Medical Center

Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions to the Cancer Center

Reports to: Operations Facilitator

Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
Distributes and explains forms, documents, and educational handouts to patients or family members.
Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
Maintains an acceptable registration error rate & collections goal.
Schedules patients for follow-up appointments after completion of radiation treatments
Receives, screens, and routes visitors and telephone calls. Responds to, escalates, and follows up on inquiries and problems as appropriate
Generates monthly quality assurance reports for cancelled or no-show patient appointments and documents information appropriately in the medical record.
Trained to serve as back up to the Operations Facilitator.

Job Requirements

Minimum Education
High school diploma or equivalent - Required
Minimum Education
Two years college or medical office specialist education - Preferred
Required Skills
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Must be able to function appropriately in a multi-task setting. General understanding of medical terminology and medical insurance.
Minimum Work Experience
Minimum six (6) months medical office/hospital business experience in insurance billing procedures - Required.

LifePoint Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status or any other basis protected by applicable federal, state or local law.

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