Support Center - Irving
The Operations Specialist - Multi-Media Communications is responsible for the creation and delivery of multimedia content and communications for Michaels Stores, Inc. field organization. This position will focus primarily on video development, filming, and editing for technical and sales training. This will include maintaining a digital content library of the raw source, supporting digital assets, and producing content. The Specialist will be responsible for ensuring that all content meets legal and Michaels standards. This position will also participate in the development and optimization of store processes as well as the testing of processes in stores. They will support workflow management and work with various departments to create communication, documentation, and resolve issues as they arise. The specialist will act as a liaison between the Support Center and field organization.
Major Activities
- Multi-Media Development:
- Develops, records, and edits communications including, but not limited to videos, animated communications, and traditional written communications
- Actively works with supporting departments (e.g., Merchandising, Merchandising Operations, Loss Prevention, Human Resources, Sourcing, Marketing) to understand their communication needs and look for new ways to streamline, improve, and provide impactful ways of messaging.
- Ongoing support of new SOPs and Job Aids using multi-media methods to enhance these tools
- Work with the Michaels Communications team to improve the internal communications and document repository systems experience including content development and content authoring processes
- Work with Store Operations Team Members to identify and create solutions for Store-related issues
- Process Development:
- Special projects as designated by Communications Manager
- Communicate with Manager on a regular basis to keep them apprised of any developments or changes which may impact meeting deadlines or completion of duties
- Communication Support:
- Review, edit, and proof high quality Store Operations communications including but not limited to general content, forms, templates, presentations, documents, SOPs, Job Aids, Team Member-focused marketing materials, graphics, and manuals to be delivered to the US and Canada store locations.
- Communication content could include, but not be limited to the following: procedures, ad sets (including preparation), set up and signing, planograms and all required merchandising, marketing information/direction, calendars, and sales planner activities.
- Deliver communication to stores through internal communication system on a timely basis supporting the Store Operations Communication Protocol.
- Maintain and update contents on the internal document repository.
- Maintain and update communication files.
- Liaison between the Support Center and field operations, providing support and resolving issues related to communications, and communication timelines.
Minimum Knowledge/Skills/Abilities
Minimum Education
- High school diploma
- Minimum 3+ years experience
Minimum Special Certifications or technical skills
- Expert with Microsoft Word and PowerPoint
- Proficient in Adobe InDesign
- Highly skilled in video script writing, video creation/editing
Minimum Type of experience the job requires
- Knowledgeable about standards for writing, editing, and proofing – including video filming and editing
- Knowledgeable on facets of retail store operations and procedures
Other
- Excellent written and verbal communication skills
- Strong analytical and organizational skills
- Highly collaborative focused on problem solving
- Must be able to flex work schedule including times in which it may be necessary to work weekends and/or evenings
- Able to manage multiple projects at the same time and thrive in a challenging, fast-paced environment that has frequent priority adjustments
- Develop and maintain productive relationships with supervisor and key cross-functional personnel in the company to understand the business systems and processes and sources of data and knowledge
- Able to work closely with and provide support to co-workers within the department
Preferred Knowledge/Skills/Abilities
Preferred Education
- Bachelor’s degree preferred
- English, Journalism, Communications, Marketing, Retail, Business, Operations
Preferred Special Certifications or technical skills
- Experience working with a company intranet or field communications platform
Preferred Type of experience the job requires
- 2+ years retail experience preferred
- Michaels store experience preferred
#LI-DH1
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
