Position Overview:
The primary responsibility of the Officer - Control Room is to perform a variety of complex duties involved in the receipt and processing of emergency and non-emergency calls.
All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures. This is a safety-related position.
Essential Duties & Responsibilities:
- Monitor and assist in the enforcement of hotel policies and procedures; regulations; federal, state and local laws.
- Answer incoming emergency and non-emergency telephone calls from guests, team members, external persons, and representatives from outside agencies.
- Refer callers to the appropriate department or agency.
- Dispatch Security units, via radio or other means, to respond to emergency and non-emergency incidents and events; prioritizes calls.
- Enter calls for service into the Security Software system.
- Enter calls initiated by field units into the Security Software system.
- Monitor Security Control Room equipment operations for proper functioning and possible problems and notifies appropriate service and maintenance unit of equipment malfunctions.
- Brief incoming shift on pertinent information.
- Initiate the transportation and exchange of money transactions between the cage, count room, and casino games including fills, chip runs, markers, credits, slot drop and table game drop.
- Monitor access control, surveillance, and other systems identifying suspicious activity, unauthorized entry, emergencies, etc. in and around the property.
- Execute post orders for Security Control Room in call-taker, dispatcher, and access control/license plate recognition posts.
Additional Duties & Responsibilities:
- Control video surveillance assets to monitor, review, and archive CCTV video.
- Query multiple digital record management systems (Video Surveillance, Phone recording, LMS, LPR, Access Control, Cyrun, etc.) to determine status of vehicles, persons, on property.
- Review existence of prior activity, banned persons, and accesses computer systems to provide information to, and request information from, other departments and agencies.
- Enter information into multiple records management systems; confirms validity and status of information for other departments and agencies.
- Assist in collecting information for investigation of all incidents, accidents, and/or events to include initiating events in Security Software System, video capture and archiving, documentation of activity related to an incident.
- Initiate emergency notifications to Security Management and Property Leadership based on incident severity.
- Safety is an essential function of this job.
- Consistent and regular attendance is an essential function of this job.
- Performs other related duties as assigned.
Additional Duties & Responsibilities:
Company Standards of Conduct
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Additional Duties & Responsibilities:
Minimum Qualifications:
- 21 years of age.
- Proof of authorization/eligibility to work in the United States.
- High School Diploma or equivalent.
- Must be able to obtain and maintain a valid Nevada Driver's License, Nevada Gaming Control Board registration, Alcohol Awareness (TAM) card, and any other certification or license, as required by law or policy.
- 1 year of experience in Hotel Security, Security Control Room/Dispatch, or related experience.
- Experience in Hotel/Security Control Room operations including security, telecommunication, security radio operations, event documentation, and other applicable security technologies preferred.
- Proficient in PC operations, Microsoft Office Suite, and data entry applications.
- APCO Certification as Public Safety Telecommunicator preferred.
- Ability to communicate clearly and effectively in English, both in spoken and written form.
- Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
- Must be able to work varied shifts, including nights, weekends and holidays.
Physical Requirements:
Must be able to:
- Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
- Physically access all areas of the property and drive areas with or without a reasonable accommodation.
- Hearing acuity to hear and understand human voice over the telephone and radio system
- Visual acuity to read text and distinguish graphics displayed on security monitors and workstations
- Sit up to 4 hours at one time and for approximately 6-7 hours in a workday.
- Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
- Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
- Work in a fast-paced and busy environment.
- Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
