Position Overview:
The primary responsibility of the Groups Manager – Level I is to ensure all needs related to Housing and Hotel Operations are efficiently executed, while establishing a strong working relationship with clients to ensure both their satisfaction and an exceptional attendee experience. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities:
- Execute all Housing related contractual obligations, including, but not limited to; room block/rates, rooming concessions, attrition, and fund collection.
- Ensure the group/convention Meeting Planners’ needs are attended to promptly, in a warm & friendly manner, for the duration of the event to assure the attendee experience exceeds expectations.
- Organizes and arranges the foundation of the rooming and affiliated responsibilities within all of the keys systems (LMS, EBMS, Passkey, CRM), for seamless execution of the program.
- Maintaining a satisfactory individual MeetingScope score that will contribute to achieving the overall departmental MeetingScope goal.
- Responsible for any necessary inter-departmental communication between Sales, Revenue, Catering, and Hotel Operations to ensure proper management/facilitation of the contracted terms and any additional agreed upon concessions and services.
- Responsible for addressing, with urgency, any internal/external challenges to mitigate any client/attendee impact.
Additional Duties & Responsibilities:
- Responsible for coordination of all arrival and departure logistics and communication of client expectations to Front Office, Guest Services, Housekeeping, Concierge, and VIP.
- Responsible for daily in-house client communication as well as providing all daily in-house reports.
- Build strong relationships with new and repeat clients that create a lasting impression, help drive loyalty and repeat business.
- Responsible for maintaining CRM Opportunity profiles (hits/misses and history notes) for each unique event, therefore, centralizing event data for future reference.
- Monitors clients’ financial responsibilities by collecting deposits, estimating charges, and invoicing to ensure proper balance of master accounts.
- Effectively manage/communicate group block inventory dynamics in partnership with Sales and Revenue to maximize potential yield for group room night revenue.
Additional Duties & Responsibilities:
- Leverage and promote Passkey as a tool to optimize room block management and generate incremental revenue.
- Effectively manage and communicate all contractual Housing milestones, including but not limited to; deposit due dates, cut-off date(s), allowed reduction, concession utilization, and potential attrition responsibilities.
- Effectively communicate and facilitate all group arrival/departure expectations through coordinating services that include but not limited to: porterage, satellite check-in, pre-keys, meet & greets, VIP Amenities, and transportation.
- Actively participates, leads, and inspires Team Members by participating in the daily serenades and other team building initiatives.
- Safety is an essential function of this job.
- Consistent and regular attendance is an essential function of this job
- Performs other related duties as assigned
Additional Duties & Responsibilities:
Company Standards of Conduct
All Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Minimum Qualifications:
- 21+ years of age
- High school diploma or equivalent
- Proof of authorization/eligibility to work in the United States
- Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
- Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
- Work varied shifts, including weekends and holidays.
- Working knowledge of Microsoft Office.
- Working knowledge of LMS.
- Working knowledge of group/convention industry.
- Two years prior experience in groups or hotel hospitality preferred.
Physical Requirements:
-
Must be able to:
- Lift or carry 30 pounds, unassisted, in the performance of specific tasks, as assigned.
- Physically access all areas of the property and drive areas with or without a reasonable accommodation.
- Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
- Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
- Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
- Work in a fast-paced and busy environment.
- Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
