Position Overview:
The primary responsibility of the Conference Manager - Level I is to coordinate details and menus for client’s functions and maintain budgeted revenues through solicitation of business while controlling expenditures through proper distribution of information in the prescribed timelines to ensure maximum profitability of group operations and to ensure a superlative guest experience for both the Meeting Planner and the Group. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities:
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Be familiar with services/features and local attractions/activities to respond to guest inquiries accurately.
- Monitor and handle inquiry calls on a timely basis.
- Meet with clients to work out the details of their functions.
- Produce accurate BEOs and Resumes
- Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.
- Works in an appropriate non-hazardous manner avoiding self injury and unsafe work methods.
- Ensure client files are kept organized and current with all required information.
- Other duties as directed by management.
Additional Duties & Responsibilities:
- Have knowledge of: function room capacities and various set ups , blocking space , menus and pricing , guarantee policy , corkage fees, food handling policy, service charges, miscellaneous pricing (floral, entertainment, etc.) shipping/receiving policies, lost and found policy.
- Manage staff and organize department functions in accordance with company guidelines.
- Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
- Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
- Successfully manages a 5-Star and 5-Diamond Conference Department.
- Develops staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.
- Monitors team performance in all phases of service and job functions; rectify deficiencies.
- Manage staff and organize department functions in accordance with company guidelines.
- Consistent and regular attendance is an essential function of this job
- Performs other related duties as assigned
Additional Duties & Responsibilities:
Additional Duties & Responsibilities:
Company Standards of Conduct
All Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Minimum Qualifications:
- 21 years of age.
- Proof of authorization/eligibility to work in the United States.
- High school Diploma or equivalent.
- Must be able to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form.
- Must possess interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
- Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
- Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
- Must be available to work varied shifts, including weekends and holidays.
- Minimum 2 years proven expertise of Catering/Convention Services in a 500+ room Resort/Hotel.
- Knowledge of Word, Excel, Delphi and Meeting Matrix.
- Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
- Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
- Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
Physical Requirements:
- Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.
- Physically access all areas of the property and drive areas with or without a reasonable accommodation.
- Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
- Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
- Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
- Work in a fast-paced and busy environment.
- Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
