Position Overview:
The primary responsibility of the Housekeeping Support Manager is to aid the housekeeping leadership with investigation and presentation of disciplinary actions within the housekeeping department as well as provide general organizational assistance.
All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities:
- Investigate, prepare, and track discipline.
- Partner with Team Member Relations to present discipline during grievance process in support of housekeeping leadership.
- Maintain knowledge of rules, policies, and procedures.
- Develop team member skills to enhance department effectiveness.
- Manage administrative responsibilities for the department to include hiring of new Team Members, promotions, creating a work environment that promotes teamwork, performance feedback, discipline, recognition, and termination.
- Establish and maintain filing procedures, including scanning of files and save disposal of documents.
Additional Duties & Responsibilities:
- Prepare correspondence, memos, and reports.
- Coordination of monthly Team Member engagement events.
- Assist with creating and updating departmental manuals and SOPs.
- Assist with projects as assigned.
- Safety is an essential function of this job.
- Consistent and regular attendance is an essential function of this job.
- Performs other related duties as assigned.
Additional Duties & Responsibilities:
Company Standards of Conduct
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Additional Duties & Responsibilities:
Minimum Qualifications
- 21 years of age.
- Proof of authorization/eligibility to work in the United States.
- High School Diploma or equivalent.
- Must be able to obtain and maintain any other certification or license, as required by law or policy.
Minimum Qualifications:
- 2 years of hotel operations or office management experience preferred.
- Experience leading in a unionized environment preferred.
- Knowledge of Collective Bargaining Agreements preferred.
- Knowledge of the grievance and arbitration process preferred.
- Highly organized.
- Computer proficiency required, specifically in Microsoft Office
- Working knowledge of Microsoft Office, LMS, UKG, Virtual Roster, HotSOS, Rex, and Medallia.
- Strong interpersonal skills with the ability to communicate effectively with guests, outside contacts, vendors and other Team Members of different backgrounds and levels of experience.
- Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts. Must be able to work varied shifts, including nights, weekends, and holidays.
Physical Requirements:
Must be able to:
- Lift or carry twenty-five (25) pounds, unassisted, in the performance of specific tasks, as assigned.
- Physically access all areas of the property and drive areas with or without reasonable accommodation.
- Ability for prolonged periods of time to walk, stand, stretch, bend, and kneel.
- Work in a fast-paced and busy environment.
- Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
