Job Description

Why Choose TD SYNNEX:

As a Fortune 500 global corporation, operating in over 100 countries, TD SYNNEX values its diverse workforce of 22,000 employees. As the biggest IT distributor in the world, our mission is to provide top-notch technology solutions, empowering businesses and individuals to navigate the digital world safely and efficiently. The Digital Commerce Site Operations team at TD SYNNEX ensures the health and performance of multiple B2B eCommerce capabilities that enable our customers to manage their business. The team strives to automate, perform deep-level analysis, and improve the observability of our systems, minimizing customer disruptions in our multi-billion-dollar value streams.

About the role:

As a Site Operations Manager you will lead engineering and support teams to ensure the health and performance of multiple B2B eCommerce capabilities that enable our customers to manage their business. You will drive teams to automate, perform deep-level analysis, and improve the observability of our systems, minimizing customer disruptions.

In addition, you will use the Incident Management process to find opportunities for trending issues that the team can help find permanent solutions to address. From Kubernetes to the kernel and everything in-between, you'll be working with the latest technology in a fast-paced engineering environment.

As the Site Operations Manager, you will be responsible for the operations engineers in your assigned time zone. In addition, you will lead customer service management, managed services operations, and provide consistent product improvement engineering. Your collaboration with internal customers, product engineering, and development groups is critical to success. You will make a high business impact by:

• Leading your team in daily agile IT Operations practices

• Optimizing the quality and velocity of both support and operational teams

• Mentoring engineers and support specialists to improve their skills

• Identifying and measuring team health indicators

• Implementing structured engineering and operations processes

• Ensuring proper team focus on priorities, milestones, and deliverables

• Working to meet service level agreements with customer deployments around the globe

• Delivering quality managed services in a consistent, timely manner

• Representing the Site Operations team to stakeholders, customers, and internal teams

What you'll do:

• Continuously improve eCommerce system service reliability and efficiency.

• Manage production incidents, driving for resolution and stakeholder communication during incidents.

• Ensure compliance and improvement to the operational SLOs, SLIs, and Error Budgets

• Prioritize multiple issues in a high-velocity environment.

• Design and implement processes to improve response capabilities.

• Build and manage observability and recovery systems on top of modern cloud services.

• Lead multi-functional initiatives and provide thought leadership.

• Understand sophisticated architectures and be comfortable working with multiple teams.

• Establish and foster partnerships between SRE, Dev, and QE teams toward delivering excellent customer outcomes

• Managing above the level of infrastructure to provide great customer outcomes.

What we're kindly looking for:

• 5+ years of Experience delivering high SLA production outcomes (ideally in a Public Cloud environment) - leveraging cloud-native architectures to build and manage resilient, highly available infrastructures that deliver customer outcomes with high SLAs.

• 5+ years of management experience leading teams of engineers

• At least 2 years of Experience leading an IT Operations team

• Proven experience managing engineering and support teams in eCommerce

• Experience with Linux/Windows Server troubleshooting

• Experience with Microservice architecture and container technology troubleshooting

• Experience with agile software development methodologies

• Experience working in and managing distributed teams

• Experience with cloud topologies and technologies (Microsoft Azure preferred)

• Experience driving automation and recoverability process through a continuous improvement mindset

• Excellent problem solving, critical thinking, and interpersonal skills - Lead by example to empower and challenge the team to deliver their best.

• Knowledge of observability stacks (Dynatrace, Application Insights, Graylog)

• Technical aptitude for understanding complex distributed systems

• Experience working with teams in different countries

• Track record of building and managing high-performance IT Operational teams.

• Extensive experience leading teams responsible for customer-facing systems in a high uptime 24-7 environment

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What We Offer:

We provide competitive compensation with regular annual salary reviews.

Hybrid work - (2 days at the office, 3 days at home)

We value continuous learning and provide a clear progression plan.

We provide comprehensive benefits including health insurance, paid leave, retirement plans, and more.

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What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!