Position Overview:
The primary responsibility of the Housekeeper is to clean and service assigned guest suites to ensure the highest standards of cleanliness & guest service. The Housekeeper is also responsible for reporting any maintenance deficiencies & handling guest requests or complaints.
All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities:
- Cleans guest suites by category priority, including: bathrooms, showers, tubs, sleeping, and general suite areas following all Company and departmental policies and procedures.
- Completes required suite cleaning credits daily.
- Keeps housekeeping cart clean at all times and well-stocked with clean linen and supplies.
- Ensures linen is clean and up to standards by following the reject linen process.
- Removes soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
- Replenishes all paper products such as facial tissue, toilet tissue and/or bathroom amenities in correct amounts and locations.
- Monitors and maintains cleanliness, sanitation and organization of assigned work areas.
- Replaces soiled bed sheets and turns down beds; sets radio to designated station and volume; refreshes ice bucket, tray and glasses; closes drapes and shutters, sets lighting and thermostat to designated levels; removes room service trays/tables/items from suite to elevator service landing.
- Safely uses cleaning chemicals and equipment in accordance with OSHA regulations and Company and departmental policies, including the use of personal protective equipment and safety practices.
Additional Duties & Responsibilities:
- Completes tasks with proper use of equipment, tools or systems related to performance of assigned duties.
- Transports cart with cleaning supplies, amenities and linens to assigned guest suite and positions securely, always blocking entrance to suite.
- Provides unmatched service to guests at all times.
- Provides accurate directions and information for guest inquiries and is knowledgeable about the property its services, features, attractions, promotions and special events.
- Safety is an essential function of this job.
- Consistent and regular attendance is an essential function of this job.
- Performs other related duties as assigned.
Additional Duties & Responsibilities:
Company Standards of Conduct
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Additional Duties & Responsibilities:
Minimum Qualifications:
- 18 years of age.
- Proof of authorization/eligibility to work in the United States.
- High School Diploma or equivalent preferred.
- Must be able to obtain and maintain any other certification or license, as required by law or policy.
- Six (6) months of related experience in housekeeping, professional cleaning, and/or exposure to the hospitality industry, preferred.
- Must be available for performing turndown service for evenings as needed.
- Complete and record tasks using both electronic and paper tracking.
- Ability to communicate clearly and effectively in English, both in spoken and written form.
- Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
- Must be able to work varied shifts, including nights, weekends and holidays.
Physical Requirements:
Must be able to:
- Push/Pull loaded housekeeping cart with force of up to 37 ft./lbs.
- Lift up to 44 pounds.
- Carry up to 20 pounds.
- Frequent and prolonged walking, kneeling, squatting, stooping, crouching, and bending.
- Bend more than 5 times per minute in an 8 hour work day.
- Use and handle chemical cleaners in accordance with safety standards.
- Move furniture and make beds, including sofa beds.
- Clean low surfaces, such as bathtubs and baseboards.
- Walk to various areas of the property to access and clean guest suites, including climbing stairs.
- Operate a commercial vacuum.
- Work in a fast-paced and busy environment.
- Work indoors and be exposed to various environmental factors such as, but not limited to, noise, dust, and cigarette smoke.
