Position Overview:
The primary responsibility of the Engineer – IT Patch Management is to deploy Windows OS patches and maintain server and/or workstation health across an enterprise environment.
All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities:
- Administer and specialize in Microsoft System Center Configuration Manager (SCCM) capabilities to ensure large enterprise network patch management, distribution and compliance functions are met.
- Ensure that device patching is planned, tested thoroughly and deployed with minimum service disruption while meeting Corporate IT and Cyber Security standards.
- Troubleshoot and resolve SCCM client health issues that prevent patches from automatically installing.
- Monitor workstation patch compliance and manually install patches in order to meet Corporate IT standards.
- Monitor server patch compliance and manually intervene to install patches during scheduled server maintenance window.
- Develop advanced scripts using PowerShell, Batch or VBScript for both Windows 7 and Windows 10 to automate software removal or mitigate identified vulnerabilities.
- Create application packages and deployments in SCCM.
- Thoroughly test application packages and deployments before making them available.
- Troubleshoot SCCM deployment issues of application packages and when necessary engage with Desk Side Support team to ensure a complete and accurate delivery.
- Manage the configuration of complex maintenance windows to ensure minimal downtime to shared services and applications.
Additional Duties & Responsibilities:
- Collaborate with Vulnerability Management team to perform scans to accurately report on patch compliance.
- Generate management reporting on patch compliance and SCCM client health by device type.
- Develop, test, install, configure and troubleshoot computer hardware and software.
- Translate business requirements into technical specifications; collaborate with the IT Architecture team to design holistic IT solutions.
- Apply technical knowledge to solve a variety of technological challenges.
- Work with inter-disciplinary teams to ensure secure, reliable system implementations and upgrades are performed within defined project parameters.
- Adhere to SDLC, and project governance internal and regulatory (Sarbanes Oxley & Gaming Control) guidelines, policies, and procedures.
- Create and maintain applicable system documentation.
- Cross-train and share both business and technology related knowledge with other IT Engineers.
- Work cross-functionally with IT peers and business partners.
- Safety is an essential function of this job.
- Consistent and regular attendance including on-call availability on a rotational basis is an essential function of this job.
- Performs other related duties as assigned.
Additional Duties & Responsibilities:
Company Standards of Conduct
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Additional Duties & Responsibilities:
Minimum Qualifications
- 21 years of age.
- Proof of authorization/eligibility to work in the United States.
- Bachelor’s degree in relevant discipline or equivalent work experience.
- Must be able to obtain and maintain a Nevada Gaming Control Board Registration and any other certification or license, as required by law or policy.
- Microsoft Certified Solutions Expert (MCSE), Microsoft Certified Technology Specialist (MCTS) certifications preferred.
- CompTIA Security+, ISC2 Certified Information Systems Security Professional (CISSP) certifications preferred.
- 3 years of experience in Information Technology.
Minimum Qualifications:
- 3 years of experience in system administration including knowledge of with the Windows registry, interaction of drivers within the OS, group policy processing and unattended (silent) installs of Windows operating systems.
- 3 years of experience in SCCM to deploy Windows OS patches.
- Experience with using Flexera Admin Studio, Install Shield or other Enterprise Packaging Software.
- Strong analytical and problem-solving skills.
- Working knowledge of key ITIL processes – Continuous Improvement, Change, Incident, Problem, Release, and Service Request Management.
- Ability to work in both a team environment and independently.
- Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
- Must be able to work varied shifts, including nights, weekends and holidays.
Physical Requirements:
Must be able to:
- Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
- Physically access all areas of the property and drive areas with or without a reasonable accommodation.
- Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
- Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
- Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
- Work in a fast-paced and busy environment.
- Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
