DC-Alliance
The General Manager has ultimate responsibility for the safe, accurate, and efficient operation of the Distribution Center (DC) in accordance with company policies, procedures and applicable laws. The GM utilizes information from Supply Chain Planning and Analysis, and the DC management team to provide operational decisions, leadership, and direction to achieve DC operational objectives.
Major Activities
- Manages all aspects of DC operations to achieve operational objectives for Safety, Quality, Efficiency, and Teamwork and drive an environment that promotes high quality customer service to internal and external customers. Finalizes and approves daily plans and workload with the AGM and Operations Managers to ensure daily goals and objectives are achieved.
- Responsible for developing intermediate and long-term operational plans for the DC, including equipment needs, staffing levels, and inventory management.
- Ensures that all departments are performing efficiently and accurately in accordance with DC and department goals.
- Responsible for the overall financial management of the DC, including budget development, re-forecasting, and achievement. Monitors and approves all expenditures including payroll administration, building maintenance, and requests for capital. Monitors and verifies P & L reports to ensure the DC is tracking well against expectations.
- Maintains contact with Zone Vice Presidents, District Managers and Store Managers to prevent or resolve problems and ensure appropriate levels of store service. Partners effectively with Transportation team to ensue delivery schedules are maintained.
- Mentors and advises DC leaders with regard to operational and strategic decision making. Leads succession planning efforts and development efforts to build a strong leadership team and bench strength.
- Communicates timely information to the VP of Logistics, Support Center team, DC leaders and DC team members. Notifies VP of Logistics of any critical issues regarding DC operations or customer service issues. Conducts daily operational meetings, staff meetings, and general communication meetings to provide company information, open lines of communication, and build trust with team members.
- Partners with Loss Prevention and DC leadership to drive Safety results and ensure a safe work environment for all team members. May attend Safety Incident Reviews and provide input as needed.
- Partners with AGM and HR Manager to resolve precedent-setting matters, team member issues and concerns, and performance issues at all levels.
- Works with AGM and HRM to address team member engagement survey results by effective design, implementation and communication of action plans.
- Leads/participates in DC Network projects/initiatives as assigned; identifies and leads DC-specific projects as needed.
- Other duties as assigned
Minimum Education
- Bachelor’s Degree in Logistics or Business preferred
Minimum Special Certifications or Technical Skills
- Computer literate with experience in Microsoft Office software, spreadsheets, and WMS systems
Minimum Type of Experience the Job Requires
- Minimum 7 years’ Operations Management experience in distribution environment with demonstrated track record of success in achieving operational goals and objectives, particularly in environments of comparable scope/complexity
- Advanced organization and project management experience
Other
- In-depth understanding of DC SOPs, policies, processes, and metrics
- Advanced Communications skills including written and verbal abilities and active listening to understand issues of depth and complexity
- Ability to influence decisions through interpersonal skills versus power of position
- Practices and models “Respectful Workplace” behaviors at all times
- Able to work a flexible schedule and recognizes the need to flex his/her schedule, particularly in a multi-shift organization
- Available for overnight travel for training, meetings, projects, etc.
Preferred Education
Preferred Special Certifications or Technical Skills
- Additional related training/certification is also a plus
Physical Requirements
- Regular sitting when working in an office environment
- Regular standing/walking, both in the office area and within the warehouse
- Infrequent bending, stooping, kneeling and twisting
- Infrequent light lifting/carrying of items of varying weight
- Repetitive motion and movement of the wrists, hands and/or fingers
Work Environment
- This position is based in a climate-controlled office setting but will have regular exposure to the warehouse, which features extreme temperatures dependent on external climate and proximity to dock doors/exits
- Exposure to moderate noise level from DC conveyor/sortation system and powered industrial equipment when in the warehouse
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
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