Customer Service Representative in Irvine, CA at AmeriHome Mortgage Company

Date Posted: 12/3/2021

Job Snapshot

Job Description

Position Title:   Customer Service Representative

*Remote in California*

What we’re looking for:

AmeriHome Mortgage's Consumer Direct Group is growing and seeking top talent for our Customer Service department. The Customer Service Representative will be handling customer inquiries about our products. These inquiries come from a variety of lead sources and are the result of both inbound and outbound efforts. The Customer Service Representative performs a basic level of lead qualification typically following a scripted presentation.

*This role can lead to a Jr. Loan Officer Training Program or an Operations role after 3 months.

What you will do:

  • The Customer Service Representative is responsible for handling a high volume of inbound and outbound phone calls while delivering a high level of professionalism and customer service to our clients
  • The Customer Service Representative is required to perform a minimum number of transfers per day to available agents
  • The Customer Service Representative contacts prospective clients to generate interest in our mortgage products
  • Communicate effectively over the phone with the ability to escalate customer complaints and concerns to appropriate departments
  • Multi-task effectively by speaking and entering client data into the AmeriHome Mortgage Customer Relationship Management (CRM) System   

What you will need:

  • Two years of relevant inside sales experience preferred
  • College education preferred.  High School diploma or GED required
  • Comfortable meeting production goals in a deadline-driven environment
  • Able to work well in a team 
  • Excellent communication skills
  • Flexible schedule with the ability to work various shifts

Our top performers share the following traits:

  • Hungry – driven to succeed, always looking for more to do, focused on personal growth
  • Humble – confident but not conceited, willing to learn and be coached, eager to share credit with others
  • Smart – knowledgeable in the field, self-aware, high level of emotional intelligence

What we offer:

At AmeriHome, our employees are our most important asset. To demonstrate our commitment to them, in addition to a competitive compensation package, we offer a comprehensive suite of benefits to help our employees manage their personal lives and plan for the future while working hard at their home away from home. We offer a generous contribution strategy that keeps our benefits competitive and affordable and ensures that we are able to attract and retain the best talent.

Who We Are:

AmeriHome Mortgage was established in 2013.  By 2017, we earned the distinction of being a top 10 mortgage lender.  AmeriHome is a privately held, multi-channel, mortgage investor, direct-to-consumer lender, and servicer, licensed in 49 states and headquartered in Thousand Oaks, California with offices in Irvine, CA and Dallas, TX.

Focused on delivering excellence in lending, our motivation for success is represented throughout the company and thrives from the trust built between all employees.  AmeriHome is always looking for top talent to join our growing, fast-paced, and friendly teams.

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