Job Description

We're TD SYNNEX, a leading IT distributor and solutions aggregator for the IT ecosystem.

We're 23,000 of the IT industry's best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world. We're an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities.

TD SYNNEX is ranked No. 64 on the Fortune 500\u00AE and named one of Fortune's \u201CWorld's Most Admired Companies\u201D for 10 consecutive years.

At our core, we're a company that cares. We care about our partners, our co-workers, our investors and the world around us. And we're committed to being a diverse, inclusive employer of choice and a good corporate citizen.

Job Purpose:

We are looking for a bright and motivated Associate Consultant to support the deployment and continuous improvement of our Customer Experience program and to join as part of our European team driving our digital transformation strategy.

You will support the facilitation of Customer Experience Management programme, build listening programs, change plans and track the impact from activities at European level. You will have an important duty to enable and steer stakeholders across countries and divisions about our commercial goals and improvement programs.

This role allows you to gain industry knowledge and management skills in a speedy and thorough manner. You will be supporting to solve complex business challenges, turn information into insights and support senior stakeholders with strategic decision-making.

Responsibilities:

• Provides project management and coordination and implementation of sales and marketing process and activities that impact profit levers, customer satisfaction or revenue growth at European and country level.

• Monitors and analyses customer satisfaction and financial and-or operational performance of front-office operations in the areas of sales and marketing, CXM and digital platforms to identify major deviations against pre-defined KPIs implementing and driving remediation actions and strategies.

• Ensures high-quality execution and maintenance activities for strategic European sales initiatives.

• Captures and documents processes, updates and ensures a high-quality standard of European sales staff training materials and act as gatekeeper to build the digital blueprint and playbook for Customer First.

• Actively seeks to sustain the business innovation by supporting central and local sponsors, change management and training teams to ensure awareness, readiness and deployment of new skills and competencies

• Develops capability to understand in-depth market knowledge, customer channel and product segment market share understanding at European and country level to provide country consultation and facilitate strategic European or country sales discussions

• Key liaison with IT and other support functions to support the deployment of specific sales and programme tools and initiatives.

• Role model to the organization to promote a culture of customer-centricity and sales excellence, leveraging the 'Customer First' vision and our corporate values of inclusion, collaboration, integrity and excellence

Knowledge, Skills and Experience:

• >1 to 3 Years of relevant work experience.

• Required Education: Bachelor's Degree in Marketing Economics or similar career experience

• Able to recognize and attend to important details with accuracy and efficiency.

• Able to communicate clearly and convey necessary information.

• Able to converse and write effectively in English and other local / regional language.

• Able to create and conduct formal presentations.

• Understand, communicate, and collaborate effectively with people across various identities.

• Possesses strong organizational and time management skills, driving tasks to completion.

• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.

• Able to work independently with minimum supervision.

• Able to maintain confidentiality of sensitive information.

• Able to quickly learn/adapt to new systems and technology.

Working Conditions:

• Hybrid working

• Professional, office environment

• Occasional Travel Required

What's On Offer

Our employees tell us TD SYNNEX is a great place to work due to the strong team environments, the family feel to the organisation, the flexibility available (regardless of gender) and the caring and supportive nature of our managers and colleagues. We all pitch in to assist others as needed!

We also offer great learning opportunities to grow professionally and personally through dedicated learning platforms, focused development plans and from your colleagues.

Interested to learn more? We look forward to hearing from you soon!

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What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!