Job Description

The principle challenge of this position is to collect overdue, follow outstanding and the customer’s payment performance. Due invoices are collected with minimal delays, without alienating customers. Incumbent manages collection, cleans and reconciles customer ledgers of 1- 3 business units and/or 20 Arconic locations in Europe & US. Incumbent covers minimum one language area/ country. Incumbent assists assigned supervisor in all credit, collection and administrative matters. Incumbent controls his/her accounts receivable portfolio independently manage all collection issues customer receivable issues and releasing orders.

MAJOR ACTIVITIES/KEY CHALLENGES:

• Preparing, updating and filing company information about existing and new customers on a timely manner. Entering and maintaining customer data in the system and the files.
• Collecting invoices at due time, following up until payment is released or discrepancy shared. Chasing cash, providing inputs to reconcile cash to invoices.
• Collecting and filing supporting documentation to claim coding. Communicate claims to AR and the BU. 
• Checking credit holds and releasing orders whenever it is possible. Communicate credit release issues of the assigned portfolio to all involved partners. Ensuring that customer exposure is consistent to the approved global credit line.
• Perform administrative tasks in relation to special collection tools, such as RIBA, direct debit, drafts, promissory notes, bill of exchange and others that are required by the business. Deal with documentary credit collections; ensure Letter of Credit requirements are communicated to all involved parties and conditions are met. 
• Negotiate financial agreements to secure outstanding and debt collection in pre-agreement with his/her supervisor. 
• Negotiate payment agreements, conditions, timeframe, and interest, in pre-agreement with his /her supervisor. 
• Renewing credit lines of the assigned portfolio using bulk credit review features. Adjust credit lines if day to day business routine requires and customer payment performance/ other indicators allow this within the frame of authority level. Report all Credit line related concerns to the direct supervisor and/or the BU Coordinator. 
• Assist the Manager of the team in coordinating the work and training of other team members, as well as with special projects, analysis and process improvements and back-up.
• Replacing/substituting other credit/collection team members as per instruction of the supervisor.  Performing secretarial or any other work requested by his/her supervisor.
• This position is guided by a comprehensive set of policies, established by the Credit Lead Team, his/her supervisor, and Arconic FSS Management.

Products/Services:

External

Customers

• Keep customers’ accounts up-to-date. Ensure statements of accounts are set up on a monthly and/or regular basis as requested by the customer and/or the business.
• Discuss and document securities and payment arrangements. 
• Administrate claims, follow up and/or collect and/or reconcile debit & credit notes. Track disputed items. 
• Perform general correspondence about accounts receivable related issues.
• Check Letters of Credit and request amendments, collect receivable covered by documentary credit procedures. Provide requested information to allow customers to open Letters of Credit and Bank Guarantees.

Banks/Others

• Obtain bank information and references on customers. 
• Obtain commercial and financial information on customers through commercial register, company report agencies and other sources.

Internal:

Business Management and BU Sales Representatives

• Provide information about status of customer’ collection. 
• Provide credit information available via Credit systems ( Oracle, Orbit, etc.) Provide credit information (financial reports, statements of accounts, etc.) and professional/ accurate credit advises.
• Notify Sales managers and/or clerks and/or controllers if there are problem with payments or credit limits.
• Provide information about credit holds, investigate reasons of the credit hold, analyse the situation and decide about release. 

FSS Credit/AR

• Co-operation with the AR team. Cooperation within Credit team. Provide country specific inputs to the Country Coach, seek for advises whenever difficulties appear.

Qualifications and work experience

• Education in Accounting, Finance or Economics, Trade, Supply Chain or 2 years of work experience in Shared Service function.
• Languages: fluency in English. 
• Good computer and typing skills. Administrative skills.
• Ability to work independently, set own priorities and organize the daily work in the most efficient manner.

Skills/attributes

• Excellent people skills: pleasant, persuasive, diplomatic yet authoritative, able to work with people across the organization as well as with external customers.
• Strong communicator – with external clients as well as with internal customers, supervisors and team members. 
• Communication skills are excellent in both writing and speaking. 
• Proactive, transparent, analytical, disciplined, motivated. 
• Ability to work in a diverse and complex environment. 
• Team player cooperates with sales, his/her team, other BU teams and AR processors.
• Able to evaluate, resolve problems and to adapt quickly to new situations if necessary. Day-to-day problems often ask for a creative approach and the incumbent is expected to come forth with new ideas as to how they can be resolved.
• The incumbent is expected to operate independently with regard to day-to-day tasks.
• Due to financial impact of outstanding receivable, the incumbent must be self- motivated, disciplined.
• Incumbent is required to report substantial facts and issues to supervisor. Works in close cooperation with his/her supervisor, within the frame of the existing working instructions.

Job shift:  8 hours between 8:00-18:00 CET. The job holder works with US based stakeholders together and it may require periodically higher flexibility within the define work schedule and adaptation to the time-zone differences.