Position Overview:
The primary responsibility of the Attendant – Pool is to provide unmatched guest service and maintain that the pool deck is clean and tidy at all times.
All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities:
- Escort guests to pool lounges, assisting guests with requests, distributing amenities throughout the day, and maintaining deck cleanliness.
- Assist guests, providing unmatched service during all interactions.
- Proactively look for guest service opportunities, and take ownership of requests.
- Maintain cleanliness and tidiness of pool areas at all times.
- Must be regularly checked by supervisor to ensure proper handling of equipment or tools and proper lifting techniques.
- Works in an appropriate non-hazardous manner avoiding self-injury and unsafe work methods.
- Maintain a professional and positive attitude in difficult situations.
- Maintain and actively monitor guest safety and wellbeing.
- Perform additional duties directed by management.
- Provide a service or assistance to meet the needs of a guest, client or customer. Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department.
- Comply with policies and procedures of the department or section in order to complete service satisfactorily.
- Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service.
- Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
- Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service.
- Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed.
- Safety is an essential function of this job.
- Consistent and regular attendance is an essential function of this job.
- Performs other related duties as assigned.
Additional Duties & Responsibilities:
Company Standards of Conduct
All Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Additional Duties & Responsibilities:
Additional Duties & Responsibilities:
Minimum Qualifications:
- 18 years of age.
- Proof of authorization/eligibility to work in the United States.
- High School Diploma or equivalent.
- Must be able to obtain and maintain a Food handler's card ( Health Card ) and any other certification or license, as required by law or policy.
- Previous pool experience preferred.
- Must be friendly, outgoing, 100% customer service oriented enjoying opportunities to work with and assist people; teamwork oriented, able to enforce rules in a courteous and professional manner, function effectively under time constraints, possess excellent interpersonal and guest relation skills both in person and over the phone when dealing with management, team members, and guests.
- Effective listening skills and attention to detail a must.
- Have a basic knowledge of attractions/restaurants in the Las Vegas area and provided by the Venetian Resort.
- Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
- Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
- Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
- Ability to communicate clearly and effectively in English, both in spoken and written form.
- Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
- Must be able to work varied shifts, including nights, weekends and holidays.
Physical Requirements:
Must be able to:
- Lift or carry a minimum of 50 pounds, unassisted, in the performance of specific tasks, as assigned.
- Must be willing to work outdoors in seasonal heat (100F+) or cold as well as inclement weather.
- To carry, pull and maintain lounge chairs as well as other pool deck equipment such as towel bins, weighing up to 100 pounds.
- Physically access all areas of the property and drive areas with or without a reasonable accommodation.
- Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
- Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
- Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
- Work in a fast-paced and busy environment.
- Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
