Position Overview:
The primary responsibility of the Analyst II – IT Solution is to provide on-call and system support for applications within their responsibility area, work with business users and other key stakeholders to formulate business and functional requirements or systems specifications across multiple business functions or application environments to create system and software solutions, and execute short duration projects (1 to 3 months) independently. The Analyst II – IT Solution is expected to maintain expertise across an application environment (e.g., financial suite) or a Las Vegas Sands functional vertical (e.g., Front-of-House) and work effectively with other Information Technology professionals to ensure that the application environment is stable, efficient and responsive to business needs. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities:
• Provide Subject Matter Expertise for business functions or configuration of application systems environments in the VCR Application suite.
• Partner with the Product Management team to provide subject matter expertise for determining business requirements in order to address business opportunities or issues across business functions within The Venetian | The Palazzo functional vertical (e.g., Front-of-House).
• Work with the Product Management team and vendors; actively participate in the solution phase in support of the business requirements across functional areas.
• Assist in providing input for project/effort modeling and sizing of solutions.
• Develop functional and technical specifications from the business requirements.
• Develop criteria for supporting developed solutions.
• Create solutions that will include components of systems development, process improvement, organizational change, strategic planning, or policy development.
• Successfully engage in multiple initiatives concurrently, including application and on-call support, minor projects, major projects, functional requirements, systems specifications and subject matter expertise.
• Work independently with users to define concepts under direction of Project Managers and Product Managers.
• Continuously build knowledge base of The Venetian Resort application suite.
Additional Duties & Responsibilities:
• Provide L2 application and on-call support for The Venetian | The Palazzo application suite independently and self-directed, manage projects of short duration projects (typically 1 to 3 months).
• Participate as a resource on major projects as requested.
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: business requirements, functional requirements, Use Cases.
• Utilize experience in using enterprise-wide requirements definition and management systems and methodologies required.
• Drive and collaborate with business units on their assumptions of how they will successfully execute their plans.
• Serve as the conduit between the voice of the customer community (internal and external customers) and the software development team through which requirements flow.
Additional Duties & Responsibilities:
• Develop requirements specifications according to standard templates, using natural language.
• Collaborate with developers to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Strong organizational skills, customer service focus, attention to detail, and process orientation.
• Ability to distill and present information to senior leaders.
• Flexibly adapt to a changing environment.
• Safety is an essential function of this job.
• Consistent and regular attendance including on-call availability on a rotational basis is an essential function of this job.
• Performs other related duties as assigned.
Additional Duties & Responsibilities:
Company Standards of Conduct
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Minimum Qualifications:
• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• Bachelor’s degree or equivalent in relevant discipline.
• Must be able to obtain and maintain a Nevada Gaming Control Board registration and any other certification or license, as required by law or policy.
• 5 years of experience in business requirements gathering and definition required.
• 3 years of experience in Information Technology or working with Information Technology professionals.
• Experience in casino and hospitality application preferred.
• Demonstrated experience in an applicable application environment (i.e., multiple applications and their applicable interfaces e.g., financial systems suite) or expertise across functions within an applicable LVS functional vertical (FOH, BOH, Gaming, Marketing, IT).
• Demonstrated experience in large major projects, with business analysis skills and the ability to forecast implications and provide consultative recommendations and solutions.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.
Physical Requirements:
Must be able to:
• Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
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