Position Overview:
The primary responsibility of an Agent – Casino Services is to assist Casino guests and Casino Marketing personnel to ensure that all requests, needs, and services are conducted in an efficient, courteous, and professional manner. Duties include Hotel, Casino Event, Restaurant, Box Office Show & transportation reservations for both in-house/and outside venues, cashiering functions, as well as to process overflow Front Office in-house guest calls.
All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.
Essential Duties & Responsibilities:
- Maintain knowledge of all hotel features/services and hours of operation. Familiar with all suite types, layout, décor, appointments, and location.
- Must be able to determine suite availability and status for current day, scheduled in house group activities, locations, and times. Assist and host, executives, casino guests, slot guests, and any authorized personnel with the following and not limited to suite reservations, limo requests, restaurant and show reservations, Canyon Ranch reservations, golf reservations and issuance of comps based on play in an expedient courteous manner.
- Coordinate with department requests for VIP Services, Front Desk, Limo Dispatch, In Suite Services, Restaurants, Entertainment Venues, Canyon Ranch Spa and assist in other areas to ensure guest satisfaction. Assist guests with check-in/check-out process over the phone.
Additional Duties & Responsibilities:
- Run and process daily reports; email to specific departments if requested.
- Anticipate guests needs, respond promptly, and provide guests with unmatched service.
- Safety is an essential function of this job.
- Consistent and regular attendance is an essential function of this job.
- Performs other related duties as assigned.
Company Standards of Conduct
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Additional Duties & Responsibilities:
Minimum Qualifications
- 21 years of age.
- Proof of authorization/eligibility to work in the United States.
- High School diploma or equivalent.
- Must be able to obtain and maintain a valid Nevada Gaming Control Board registration, Alcohol Awareness Card and any other certification or license, as required by law or policy.
- 1 - 2 years working in a Luxury Hotel & Casino environment preferred.
- Experience in LMS, ACSC, Passkey, Open Table, Archtics, ARTS, Xtend, SDD Jazz, HotSOS, Zingle, SevenRooms and Internet knowledge preferred.
- Familiarization with play-related information in marketing system to make comping decisions based on play and assist authorized personnel with inquiries regarding customer information required.
- Familiarization with special events, tournament and promotional procedures and formats to assist guest requests, answer questions and resolve problems required.
Additional Duties & Responsibilities:
Minimum Qualifications:
- Must be proficient in Word, Excel, and Outlook, must have the ability to type a minimum of 35 wpm.
- Ability to communicate clearly and effectively in English, both in spoken and written form.
- Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
- Must be able to work varied shifts, including nights, weekends, and holidays.
Physical Requirements:
Must be able to:
- Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
- Physically access all areas of the property and drive areas with or without a reasonable accommodation.
- Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
- Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
- Ability for prolonged periods of time to walk, sit, stand, stretch, bend, and kneel.
- Work in a fast-paced and busy environment.
- Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
