Job Description

At Lifetouch (part of the Shutterfly family of brands), we’re all about people — bringing them together, making them feel welcome, and connecting them to experiences. Lifetouch has been the professional photography choice for schools and families for more than 85 years. Built on the tradition of “Picture Day” Lifetouch captures smiling faces, preschool through high school graduation.

Be part of our amazing team in a key role as an Account Specialist! 

As an Account Specialist, you will provide outstanding customer service to your assigned accounts, maintain information in Salesforce, schedule a variety of photographic events and develop relationships with a variety of people both within and outside of Lifetouch.  If you thrive in a fast-paced environment, love helping people, are highly organized and able to handle multiple priorities, you will be successful in this role.   

Our Account Specialist role is a full-time position eligible for medical, dental, and life insurance benefits, 401K, and holiday pay.

Our Account Support Specialists Enjoy:  

•       Insurance benefits, 401k, and holiday pay

•       Fully paid training 

•       Seasonal bonus opportunity 

•       Authentic, appreciative company culture  

What You’ll Do Here: 

•       Work with your schools, the photography leaders and your sales partner to coordinate the scheduling of picture days and allocate resources appropriately.  

•       Organize information by maintaining databases, calendars and filing systems. 

•       Effectively communicate with your partners regarding completion of jobs. 

•       Manage Account Touch Points using Salesforce and other internal tools, including phone and email interactions. 

•       Work with the accounts to confirm and update important picture day information in our databases  

•       Conduct follow up customer service calls after picture day and communicate feedback to appropriate teams in order to help improve future picture days. 

The Skills You’ll Bring 

•       Must be at least 18 years old  

•       Diploma or general degree (GED) required; 4-year degree preferred. 

•       Strong customer service and problem-solving skills 

•       Excellent verbal, written and interpersonal skills. 

•       Proven computer skills, ability to learn new systems and integrate information. Microsoft Office, Excel and Salesforce experience is a plus. 

•       Ability to work well in a team environment, as well as independently. 

•       Ability to multi-task 

 Pay rate: $16.50 per hour

If you’re interested in an exciting career with a collaborative team, we want to work with you! 

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly